Account Manager for Multinationals

Account Manager for Multinationals - Singapore

Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team. This position is based in Singapore.

**Role**:
The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role.

As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.

And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead. You report to the Regional Account Director.

**Main tasks**:
As an Account Manager, your missions are:
** To **reach targets of portfolio growth and quality**

As Program Manager:

- Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas.
- Secure Renewal by delivering the correct balance of customer need with AZTMNC business targets and metrics, identify cross
- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines (contribute to BUC)
- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
- Review and analyze and implement transfers requests from AZT BUs to AZT MNC

As Managing Insurer
- Responsible for implementing and issuing the policy at local level
- Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA
- Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid
- term amendment requests

** To take personal responsibility for the implementation of group-wide quality of service standards**
- Service customers based on guidelines of Operational Manual
- Comply with account management standards in regards to MNC processes, business rules and systems.
- Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other MNC Account Management teams and MNC Central Team

As Program Manager
- Be the main contact person with the Broker and client program management teams

As Managing Insurer
- Interact with broker and client as directed by Program Manager

**Future Challenges**:

- Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
- Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities

**Knowledge / Experiences / Competencies required**
- Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives
- Advanced knowledge of the credit insurance industry, products and regulations
- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service
- Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal
- Advanced ability to up and cross sell products during customer interactions to achieve growth targets
- Competent ability to build extensive networks with close contacts to market players and opinion leaders
- Competent knowledge of claims methodologies and the impact of policy conditions
- Expert ability to negotiate with customers in order to achieve results
- Competent ability to operate in a matrix structure
- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems
- Advanced knowledge of written and spoken English

LI-MS1

Singapore

Singapore

Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.

Job ID 44434