Executive, Quality Assurance

Job Title: Executive, Quality Assurance (Serve)
- Job Location: 31 International Business Park

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

**Why Join Us**:
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

**Key Responsibilities**:
**Role Overview**

As a QA Executive in a frozen meat trading company, you will play a critical role in ensuring that all products and processes meet food safety, quality, and regulatory standards. Your responsibilities include monitoring cold chain compliance across suppliers, service providers, storage, and transportation; supporting audits and inspections; managing customer complaints related to product quality; and handling food safety incidents. You will also maintain thorough documentation to ensure traceability and transparency throughout the supply chain. This role demands strong attention to detail, a solid understanding of food safety systems and cold chain management, and the ability to collaborate effectively with cross-functional teams across multiple locations.

**Responsibilities**
- Assist the QA Manager in ensuring full compliance with regulatory requirements, industry best practices, and company food safety and quality standards.
- Support QA initiatives aimed at improving food safety and quality assurance processes across operational workflows, contributing to process optimization and regulatory compliance.
- Conduct onsite quality inspections at receipt, storage, and dispatch areas, with a focus on cold chain management processes to ensure compliance with food safety standards and regulatory requirements.
- Analyze inspection results to assess the performance and compliance of suppliers and service providers, ensuring alignment with food safety standards and quality expectations.
- Conduct thorough document reviews to verify that suppliers meet food safety standards and quality requirements for both products and services.
- Perform audits of service providers to ensure their operational processes comply with food safety standards and align with industry best practices.
- Provide timely support to the QA Manager in investigating food safety and quality incidents, including on-site assessments and preparation of detailed incident reports.
- Conduct detailed investigations of customer complaints, including product sampling, testing, and analysis in coordination with cross-functional teams.
- Support the QA Manager in promptly addressing and resolving customer inquiries, ensuring accurate communication and maintaining high customer satisfaction.
- Support validation activities, ensuring alignment of critical processes with both regulatory standards and internal quality protocols.
- Support the QA Manager as required.

**Key Requirements**:

- Diploma / Degree in Food Science or Food Technology.
- Minimum 3 years of QA experience in the food industry.
- Possess knowledge of Food Act and Regulations, and food safety management certifications (HACCP, ISO 22000 or GFSI standards).
- Self-motivated and proactive, with the ability to work independently.
- Detail-oriented and meticulous, ensuring accuracy and consistency in task assigned.
- Strong interpersonal and communication skills, with the ability to collaborate effectively across teams.
- Physically fit and must be comfortable working in cold environment.
- Must be willing and able to travel to various locations as required to support QA operations.