
Social Media Engagement Manager
2 days ago
_**Responsibilities**_
- Provide general customer support
- Create marketing kits and distribute to various social media channels
- Handling customers inquiries via various channels and ensure prompt replies
- Resolve customers’ concerns efficiently and escalate issues appropriately
- Follow-up with customers’ sessions to gather insights and feedbacks to build close and positive customer relationship
- Compile and document customers feedback reports on a weekly basis
- Support ad-hoc duties if required
- **Requirements**_
- A local diploma or degree in either Marketing, Administration or relevant fields
- Hands on experience with social media management
- Must have a cutting edge interest in social media and be abreast with the fast changing nature of social media
- Open minded and love to meet people
- Attention to detail and ability to multitask
- Expert interpersonal and communication skills with a specialization in social media interactions
- Any previous customer service experience is an advantage
**Salary**: $3,000.00 - $5,000.00 per month
Schedule:
- Monday to Friday
Work Location: One location
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