Corporate Account Support

Corporate Account Support

**Job Description**:
**Corporate Account Support**

**Bupa Global - Singapore (9 Raffles Place, 13-01 Republic Plaza, Singapore ,48619)**
Full Time Permanent - 40 hours per week

Hybrid Working

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

**The Role**

The Corporate Account Support role will proactively support the corporate portfolio of existing clients for both direct and intermediaries. You will report to the Corporate Client Manager and retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care including:

- Managing broker/customer enquires re our corporate portfolio
- Running reports monthly and as needed
- Prepare renewal decks
- Follow up payments
- To work closely with our service team in resolving client escalations on claims, pre-auths etc
- Assist the corporate client manager in employee sessions & prepare employee session decks

**You'll help us make health happen by**:

- Retention and grow of existing corporate portfolio in line with agreed targets
- To manage all aspects of the accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt management
- To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
- Ensure your product and service knowledge is always current and up to date in order to correctly educate your Group Secretaries or intermediaries and consultatively sell our product
- Attending regular face to face or online meetings with your customer group, providing an excellent service and building relationships.
- Work with the nominated Group Secretaries or intermediaries within your portfolio ensuring that ‘win-win solutions' are reached and agreed for both the customer and for Bupa Global
- Uncover information through strong relationships building that will help further the position of Bupa Global in the market place
- Develop a strong business relationship with your nominated accounts and keep the customer informed at all times
- Renew and secure group schemes on a timely basis
- Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, FSA, MAS, Compliance
- Regularly and accurately update all customer records ensuring that data provided can be used for quality and factual purposes in line with RSA Regulations
- Ensure that necessary administrative tasks are undertaken within set deadlines
- Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads
- Manage administrative tasks alongside with phone calls by effective time management
- To be a chion of change and display a positive attitude at all times towards colleagues and tasks performed
- Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching
- To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role
- Keep updated on the competitor activity and products, sharing all new information with colleagues
- Ability to competently deal with complaints and escalate when necessary

**Key Skills / Qualifications needed for this role**:

- Excellent negotiating and presentation skills
- Experience of managing a portfolio and face-to-face contact with customers is essential
- A high standard of technical and product understanding of Bupa Global products is desirable
- Additional language would be an advantage
- To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones
- Able to demonstrate excellent negotiating ability
- Ideally to have some experience of the Healthcare Market

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we