Quality Manager

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Independently drive forward the maintenance and further development of the Quality Management System in accordance with internal and external regulations and the highest level of process-oriented quality assurance and continuous improvement within NTT Global Data Centers (GDC).

**What you'll be doing**
- Ensure proactive and agile quality management by independently driving the maintenance and continuous improvement of the GDC Quality Management System (QMS), associated tool and instructional documentation.
- Main objectives of the Quality Management Team:

- Ensure a proper and proactive Quality Management System (QMS) for GDC in alignment with GDC Integrated Management System (IMS) Guidelines and certifications.
- Manage the GDC certification strategy and audit framework relevant to the IMS.
- Perform internal audits in alignment with the Internal Control System, certification and Global requirements.
- Coordinate certification audits defined by the certification strategy.
- Manage and further develop a central data base for deviations and improvements identified during audits and ensure root cause identification and on-time completion of related actions.
- Coordinate the consolidation of the different management systems under IMS to ensure an effective and efficient IMS and the compliance with the corresponding certification standards.
- Maintain and continuously improve the instructional documentation for the QMS.
- Ensure the maintenance and improvement of the document management system.
- Manage the Quality Management Key Performance Indicators (KPIs) and reporting.
- Support the Senior Director Quality & Accreditation on regular reporting and the coordination of management reviews.
- Support departments in achieving company-wide high level of quality and clear documentation and identifying improvement potentials and support the Commercial unit on client requests and audits.
- Drive awareness of QMS and certifications within the company.
- Actively manage Quality Management as an Integrated Management System and ensure alignment with GRC team and other departments responsible for mgt. systems.
- Actively contribute to maintaining and expanding the good relationship with all data center sites and departments in GDC.
- standardization of the QMS within GDC.
- Support strategic Quality Management projects identified by GRC leadership and proactively monitor new developments in business processes and certification standards.
- ontribute to the management reporting with Quality Management topics.
- Support the Senior Team Lead Quality Management and contribute to a positive team culture.

**Professional skills**
- Successfully completed university degree (Graduate/Master/Diploma) or comparable professional experience.
- Strong understanding of Management Systems and respective certifications.
- Relevant multi-year professional experience in the field of Quality Management.
- Additional relevant professional training/qualifications desirable.
- Fluent in English. Multilingual skills are an advantage.

**Soft skills**
- Strategically thinking individual with a target-oriented approach, always looking for a solution.
- Structured and independent working style while maintaining flexibility.
- Self-motivation and an ability to use one’s own initiative.
- Ability to work well in an international team environment.

**#GlobalDataCentersCareers**

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer