Customer Service Supervisor
2 weeks ago
**What you will deliver**
- Deliver high quality customer service standards through timely and effective resolution of customer feedback.
- Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge.
- Lead, train, and mentor a team of customer service representatives in SG & MY in a fast-paced environment to enhance their skills and knowledge.
- To conduct proper investigation on damages or claims requests timely to ensure closure of complaints.
- Monitor customer service metrics and provide regular reports to management on performance and customer feedback, for e.g Google reviews and ratings.
- Schedule and manage customer service team duty roster to ensure manpower stability in the team, cover manpower when necessary.
- Resilient and patient to resolve conflicts and manage customer service team grievances.
- Foster a positive and collaborative team culture that values open communication, continuous learning, and teamwork.
- Collaborate with other departments to ensure smooth and efficient operations.
- Provide all other relevant support requested by reporting manager.
**Who you are**
- Experience in the logistics industry, tech, or trucking company industry will be a plus.
- High passion in the customer service line and openness to learn.
- Experience in CRM tools (ZenDesk, FreshDesk, Salesforce, Microsoft CRM Dynamics) will be a plus.
- Proficient in fundamental google suit and/or Microsoft Office knowledge and experience, especially in Excel.
- Is enthusiastic about logistics and technology.
- Possess at least 3-4 years of supervisory/leadership.
- Experience in troubleshooting and has a keen eye for problem resolution.
- Able to work independently under pressure, fast-paced environment and during peak deliverables.
- Delivers good communication through text and phone.
- Able to work shift work, weekends, and Public Holidays.
**What We Offer**
- A multi-cultural team
- A company that provides casual and flexible working environment
- A company promotes learning, continuous improvement, and personal growth
GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.
-
Customer Service Supervisor
3 days ago
Singapore ALL GO EXPRESS PTE. LTD. Full timeWe are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...
-
Customer Service Supervisor
6 days ago
Singapore HONG HOY CONSULTANCY PTE. LTD. Full time**Customer Service Supervisor Responsibilities**: - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer...
-
Customer Service Supervisor
5 days ago
Singapore WGT Events & HR Group Full timeJob DescriptionThe Customer Service Supervisor plays a crucial role in ensuring a seamless shopping experience for our customers. Key responsibilities include addressing customer inquiries and feedback in a timely and effective manner. Additionally, the candidate will generate ideas to cultivate a loyal customer base.Main TasksAs a Customer Service...
-
Customer Service Supervisor
1 week ago
Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time**Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution...
-
Operation Supervisor
7 days ago
Singapore TMT QUICK SERVICE SOLUTION Full timeThe operation supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.The Service Supervisor is responsible for leading the team on each shift and ensuring that service standards, food hygiene...
-
Customer Service Representative Supervisor
6 days ago
Singapore SALON BIS INTERNATIONAL PTE LTD Full time**CUSTOMER SERVICE SUPERVISOR** - High end salon in orchard area looking for customer service supervisor - Attend to incoming calls & customer enquiries. Check in/check out clients - Record/register all clients details in Shortcuts POS system, End of Day Closing - Recommend/provide information about products and services - Assist in marketing tasks as and...
-
Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full time**Job Title: Customer Service and Administrative Supervisor **Location**:Tampines **About Us**: We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now...
-
Customer Service Supervisor
2 days ago
Singapore Mandai Wildlife Group Full timeJob SummaryThe Customer Service Supervisor will play a critical role in providing exceptional customer service and ensuring the highest level of guest satisfaction at our retail outlets. This includes delivering personalized service, responding to guest queries, and resolving any issues promptly. You will also be responsible for maintaining accurate records,...
-
Customer Service Supervisor
7 days ago
Singapore HAVE FUN THOMSON PTE. LTD. Full timeJob Requirements:We're looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. To succeed in this role, you'll need:Proven experience in a supervisory or management role in entertainment or hospitality.Strong leadership and team motivation skills, as well as excellent communication...
-
Customer Service Supervisor
2 days ago
Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full timeOur Client, in the **Logistics Industry **located in the **West **of Singapore have openings for **Customer Service Supervisor. **Responsibilities**: - Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests. - Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing...
-
Customer Service Supervisor
3 days ago
Singapore HI-P PRECISION TECHNOLOGY PTE. LTD. Full time**Job Description & Requirements**: **Job Summary Customer Service Supervisor is responsible for overall customer account managementand focal point of communication between the factory and customer. **Job Description Ensures immediate response to customer issues and inquiries on areas of delivery commit, product quality and new products qualification; -...
-
Customer Service Supervisor
6 days ago
Singapore BREADTALK PTE LTD Full timeJob Description">We are looking for a Customer Service Supervisor to join our team at BreadTalk Pte Ltd. As a key member of our team, you will be responsible for ensuring that all customers receive exceptional service and support.The successful candidate will have excellent communication skills, with the ability to effectively resolve customer complaints and...
-
Temp Customer Service Officer
1 day ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...
-
Customer Service Supervisor
3 weeks ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...
-
Healthcare Implementation Supervisor
1 day ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Supervisor
5 days ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...
-
Customer Service Supervisor
1 week ago
Singapore Carrier Full time**Country**: Singapore **Location**: 28 Teban Gardens Crescent, Singapore **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and...
-
Customer Service Supervisor
23 hours ago
Singapore GATEWAY SEARCH PTE. LTD. Full timeAbout Our Culture:GATEWAY SEARCH PTE. LTD. is a dynamic sales and marketing company that values teamwork, innovation, and customer satisfaction.Job Description:We are seeking an experienced Sales Supervisor to join our team and contribute to our success.The successful candidate will have strong leadership and communication skills, with a proven track record...
-
Customer Service Supervisor Job
5 days ago
Singapore Employment and Social Development Canada Full timeJob Summary:We are seeking an experienced Customer Service Supervisor to join our team at Canadian Tire in Canmore, AB. As a key member of our management team, you will be responsible for providing exceptional customer service, supervising employees, and maintaining a positive store environment.Your primary focus will be on managing customer interactions,...
-
Customer Service Supervisor #65607
6 days ago
Singapore ANRADUS PTE. LTD. Full timeIndustry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider - Position Title**:Customer Service Supervisor/Assistant CS Manager**: - Working Location: Ubi - Working Hours: 5.5 days (Monday - Friday 8.30am - 5.30pm, Saturday 8.30pm - 12pm) - Salary Package**:Up to $3,200 + Variable Bonus**: - Duration: Permanent **Key...