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Customer Service Supervisor

3 weeks ago

Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full time

Our Client, in the **Logistics Industry **located in the **West **of Singapore have openings for **Customer Service Supervisor.
**Responsibilities**:

- Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
- Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing customers' orders.
- Provide on-the-job trainings to CSAs and ensure their competency in carrying out their job duties.
- Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff.
- Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly.
- Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
- Escalate critical issues to the Asst. Manager, quality and staff discipline.
- Make recommendations to improve work processes and service levels.
- Ensure that the customer products shelf-life and stop-ship dates are managed and updated accurately and timely from time to time.
- Backup Asst. Manager on Monitoring the AED compliance on OD permit declaration during his/her absence.

**Requirements**:

- 2 years of supervisory experience
- Minimum N level or equivalent
- Strong people skills
- Communication skills, both written and verbal in English

the **FOLLOWING FORMAT **to facilitate the short listing process;

Attachment of **CV **’s in **MSWORD FORMAT**

Resumes please **INCLUDE**:

- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

**Chia Kim Wai Terry**

**Reg No: R23111838**

**EA No: 19C9570