Customer Service Supervisor

2 days ago

Singapore Capital Human Resource Management Pte Ltd Full time

5 Days Work Week
AWS + Variable Bonus
Good Career Advancement

Our Client, in the Logistics Industry located in the West of Singapore have openings for Customer Service Supervisor.

**Responsibilities**:
Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing customers' orders.
Provide on-the-job trainings to CSAs and ensure their competency in carrying out their job duties.
Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff.
Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly.
Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
Escalate critical issues to the Asst. Manager, quality and staff discipline.
Make recommendations to improve work processes and service levels.
Ensure that the customer products shelf-life and stop-ship dates are managed and updated accurately and timely from time to time.
Backup Asst. Manager on Monitoring the AED compliance on OD permit declaration during his/her absence.

**Requirements**:
2 years of supervisory experience
Minimum N level or equivalent
Strong people skills
Communication skills, both written and verbal in English
Attachment of CV’s in MSWORDFORMAT

**Resumes please INCLUDE**:
Personal Particulars
Education background
Work experiences in point forms
All Reasons for leaving
Current and Expected salary
Date of availability / Notice Period

Not Specified

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