Associate / Senior Associate, Game Operations (User

3 days ago

Singapore Garena Full time

Singapore Game Operations Entry Level

At Garena, we connect millions of people from all over the world into communities that speak the universal language of gaming. Our Game Operations team plays a pivotal role in delivering the best digital entertainment experience to our users.

As part of this dynamic team, you will be managing the daily operations and campaigns of our self-developed battle royale game, Free Fire, which has been recognized as the most downloaded mobile game worldwide from 2019 to 2021. Simultaneously, you will serve as a bridge between our data and business goals, providing meaningful insights for making business decisions. You will be working closely with internal stakeholders in a fast-paced, global and intellectually stimulating environment, and delivering direct impact to our players and business.

**Job Description**:

- Monitor and analyze server user and gameplay trend, provide insights to sustain/grow user base, improve engagement level with players
- Plan big campaigns end-to-end to engage players and improve activeness, including in-game event planning, config creation, promotion plan and material production, performance review
- Manage in-game activations and promotions for game updates / game content release, track major content’s performance, gather comprehensive local user feedbacks
- Work with online marketing team to plan ads campaigns, create materials, and evaluate performance
- React promptly to game’s live incidences, coordinate with necessary teams to keep a high service standard for players

Job Requirements
- Bachelor’s Degree from a reputable university
- Creative thinker with a passion for games and good understanding of gamer psychology (especially action / shooter games)
- Strong communication skills with the ability to effectively convey ideas and collaborate with cross-functional teams
- Able to manage multiple projects and tasks in an organized manner and deliver under pressure
- 1 year of work experience in the game industry is preferred
- No strong technical or computing background is required for this role
- SQL knowledge is a plus

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