Csr/scheduler

3 days ago

Singapore CAE Inc. Full time

Role and Responsibilities

The Customer Service Representative/Scheduler will be responsible for
- coordinating across functional disciplines to achieve customer satisfaction.
- responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks.
- The CSR is the first point of contact for (new) customers, clients and guests, and provides them with all essential information they may reasonably require.
- Compile, analyze and interpret data requiring knowledge of departmental policies and procedures.
- To ensure compliance with all regulations and policy.
- Review sales input and develop and implement recommendations for regulatory compliance and client satisfaction.
- Schedule resources to accomplish instructor training, client training, demonstrations, simulator certification and maintenance requirements.
- Identify and coordinate shipment of documentation and/or materials.
- Ensure that all training is entered to GEMINI in a timely manner to maintain schedule integrity.
- Coordinate equal distribution of duties/schedules for instructors.
- Publish instructor schedules.
- Notify instructors and crews of their planned simulator sessions/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute changes.
- Resolve scheduling and instructor qualification conflicts.
- Insure all events are assigned to appropriate regulations
- Use discretionary judgement to schedule Instructor and devices for maximum productivity and advise Customer Services Manager when limitations are encountered.
- Advise the appropriate personnel/crews of potential delays or cancellations during SIM AOG or any other scheduled training.
- Liaison between internal and external customers for classroom booking request and instructor’s assignment.
- Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
- Pre-payment collection and follow up with potential late payment to all prepay customers.
- To ensure smooth daily operations of pilot trainings.
- Respond to queries from instructors, crews/customers and other relevant parties.
- Forecast upcoming training requirements and instructor availability.
- Prepare security pass for customers to SIA TC.
- Ensure customers are fully aware on the cancellation terms before cancellation process takes place.
- The CSR/Scheduler reports into the Manager of Business & Commercial Aviation Operations but in daily operations, may be supervised by the Group Leader Customer Services.

Position Type

Temporary (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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