
E-commerce Anti-fraud Operations Program Manager
1 week ago
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
**Roles and Responsibilities**
- Support strategic initiatives and partner with cross functional teams throughout the full cycle of antifraud operations strategy from design to execution
- Collect, collate, organise, and leverage data informed insights to drive new products, initiatives, and metrics reporting
- Work with other program managers to identify risks and opportunities across multiple projects within the department
- Work with data and measurement partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
- Organise business review sessions and other strategic events and support content generation for key business leaders.
**Qualifications**
- At least 4+ years of full-time working experience in program management or relationship management, preferably in a related field: tech industry, process improvement, anti-fraud operations,compliance etc.
- You have a Bachelors' degree or equivalent experience, preferably in business, communications, public policy, law, or related fields.
- You have experience working cross-functionally to solve complex problems
- You are an excellent communicator, can articulate clear priorities, and gain support to pursue these developments.
- About 10~20% of travel if needed.
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