Snr Svc Delivery Mgr, Svc(Ims) Ldrship

2 hours ago

Singapore NCS Full time

**Snr Svc Delivery Mgr, Svc(IMS) Ldrship**:
**Date**:1 Oct 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

**NCS** is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

**Overview**

**Responsibilities**
- Act as focal point for support-related queries and issues
- Review transition plans, milestones, and deliverables with customers and teams
- Ensure support tasks meet agreed quality and service levels
- Conduct regular SLA and KPI reviews to align services with customer expectations
- Escalate out-of-scope variations or critical issues to service delivery leadership
- Approve service requests, schedules, and risk plans
- Forecast and plan resource requirements for projects
- Monitor and report on project health status
- Liaise with vendors, technical teams, and interfacing leaders for smooth operations
- Provide regular service delivery reports to customers
- Identify opportunities for expanding or improving services delivered
- Support pre-sales activities in coordination with account managers
- Delegate and monitor tasks assigned to team members
- Provide coaching, leadership, and performance feedback
- Enhance team performance through leadership and mentoring

**Qualifications & Experience**
- Degree in Information Systems, Computer Science, or equivalent
- 5-7 years of IT project management experience
- Knowledge of process improvement methodologies and tools
- Understanding of Software Development Lifecycle (SDLC)
- Proficiency in English, both written and spoken

**Skills & Certifications**
- **Mandatory**: ITIL Service Management Certification.
- **Preferred**: PMP, CITPM.
- Strong in ITSM/ITIL disciplines: Change, Incident, Problem, Release Management, and CMDB.
- Excellent leadership, mentoring, and team development capabilities.
- Excellent stakeholder communication, service orientation, and analytical skills.

**Our Culture**

We are driven by our **AEIOU beliefs**—Adventure, Excellence, Integrity, Ownership, and Unity. We value our clients, grow our people, and create a meaningful future through technology. Join us in making the **extraordinary happen**.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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