Svc Delivery Executive, Svc(IMS) Ldrship

2 days ago

Singapore NCS Full time

Svc Delivery Executive, Svc(IMS) Ldrship

Date: 26 Aug 2025

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Service Delivery Executive is responsible for managing day to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements.

What will you do?

  • The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements.
  • To ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
  • To assist the Senior Managers to train and guide junior team members.

Project Delivery

  • Act as a focal point for all support related queries and issues
  • Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
  • Review with support team to ensure that all support tasks and deliverables meet quality and service levels
  • Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
  • Notify/escalate any 'out of scope' variations to services to Program Director / Service Delivery Director (SDD)
  • Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
  • Review and approve service request/enhancement effort, schedules and risk plans
  • Review and raise resource requirement
  • Responsible for resource forecasting and planning
  • Review, monitor and report project health status

Customer/Vendor Management

  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
  • Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the

  • Svc Delivery Executive, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc(IMS) Ldrship**: **Date**:2 Jan 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    5 days ago

    Singapore NCS Full time

    **Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:18 Oct 2024 **Location**: Singapore, Singapore **Company**:Singtel Group **PRIMARY PURPOSE**: - The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements **RESPONSIBILITIES**: - to assist...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    2 days ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc(IMS) Ldrship Date: 4 Sept 2025 Location: Singapore, Singapore Company: Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    15 hours ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc(IMS) Ldrship**: **Date**:26 Aug 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc(IMS) Ldrship**: **Date**:24 Apr 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Executive, Svc Ldrship

    1 week ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc Ldrship**: **Date**:15 Oct 2024 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    **Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:11 Sep 2024 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Executive, Svc Ldrship

    2 weeks ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc Ldrship**: **Date**:23 May 2025 **Location**: Singapore, Singapore **Company**:Singtel Group **_ We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._** **As a Project Admin, your role is to support the Transformation Office in...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    7 days ago

    Singapore NCS Full time

    **Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:17 Sept 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Snr Svc Delivery Mgr, Svc(Ims) Ldrship

    1 week ago

    Singapore NCS Full time

    **Snr Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:22 Jul 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...