Svc Delivery Mgr, Svc(IMS) Ldrship

2 days ago

Singapore NCS Full time

Svc Delivery Mgr, Svc(IMS) Ldrship

Date: 4 Sept 2025

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The role of SDM in the project is to ensure that the project is delivered on time, to budget and to the required quality standard (within agreed specifications). He/she ensures the project is effectively resourced and manages relationships with a wide range of groups (including all project contributors). The SDE is also responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.

What will you do?

Service Delivery Management

  • To ensure that services are delivered within the contractual obligations. To identify performance issues and take ownership for the development, implementation and communication of service improvement plans
  • Develop and implement appropriate service improvement plan for any major service issues in conjunction with the service delivery owners
  • Track and report on SLAs to meet contractual obligations. Where appropriate SLA's are renegotiated to meet either the client or NCS's requirements
  • Ensure reports are compiled and completed within the SLA's and reviewed in the Service Review Meetings.
  • Develop, manage and maintain each of the client contracts. SLA's, schedules and cost are updated as appropriate over the lifetime of the contract
  • Resolve and manage escalations in line with the client/NCS's expectations. The appropriate business unit managers are involved and incident reports are provided on a timely manner.
  • Gain awareness of key

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