Logistic Operation Supervisor

**Overview**:
J&T Express is a technology-driven eCommerce enabler for brands and sellers to embark and scale their eCommerce businesses. We converge technology and services to power the next generation of eCommerce businesses.

We are passionate, enthusiastic, and open-minded in providing the best solutions and play a key role in the growth and success of our client’s brands.

We are seeking an experienced Hub Supervisor with proven track records to help lead operations, monitor efficiency, supervise, and guide the team. you should be result-oriented and have excellent organizational skills.

The position of operations supervisor to help us implement the right processes and workflow across the company to ensure smooth operational activities. You’ll help assess the department’s operational methods and propose ways to improve them.

Project management and effective communication are important operation supervisor skills. To succeed in this role, you should also be a good problem-solver with sharp, analytical thinking.

**Responsibilities**:

- Lead and guide Team Leads (TL) and Warehouse Assistants (WA)
- Conduct Safety Briefing for all workers (both staff & part-timers) before ‘start-of-shift’
- Assign TLs and WAs at various scanning and sorting stations
- Ensure timely inbound/outbound scan (bag or parcel level) and scan accuracy
- Take prompt action to reduce parcels returned for ‘miss-sort / damage’ in the Hub
- Report and update inbound/outbound scan status
- Analyze report status, carry out accountability check, arrest any parcel inaccuracy
- Inbound - Maintain 99.5% ‘Arrive-Hub vs Enroute’ scan on the same day
- Outbound - Maintain 99.5% ‘Centre-for-Outbound vs Arrive-Hub’ scan for next day delivery
- Manage and provide fast response to assigned Key Account Customers for any queries or issues
- Work with Sales, Customer Service (CS), Fleet and Fulfillment (FF) teams to ensure smooth/efficient warehouse operations
- Liaise with a pool of Contractor Drivers for parcel-outbound accuracy and accountability
- Manpower planning for both ‘Business-As-Usual’ and ‘Campaign’ days
- Ensure serviceability of warehouse equipment and, ‘smooth work-flows’ to improve Hub operations efficiency
- Maintain proper housekeeping standards
- Adhere to the company’s Workplace Safety, Health & Security (WSHS) Policy and implement the associated bizSAFE protocols

**Requirements**:

- At least 3 - 5 years of relevant experience
- Minimum Diploma / Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
- Analytical mindset and good problem-solving skills
- Quantitative ability
- Proficient in Microsoft Office is advantageous

**Competencies**:

- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks
- Communication and interpersonal skills - The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people
- Customer-focused orientation - The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first
- Cooperation — The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
- Leadership — The job requires a willingness to lead, take charge, and offer opinions and direction
- Teamwork - The job requires a great amount of collaboration to work and perform more efficiently in a team

**Work Information**:

- Work Location: Changi South Lane
- Working Day: 5.5 Days/Week

It's easy to be part of the J&T Express Singapore family.