Supervisor, Store Operations

4 days ago

Changi, Singapore SATS Full time

**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities** Operations Management**
- Manage the planning process to ensure all daily operation activities are executed and met with no failures (i.e. 24 hours operation daily inclusive of PH)
- Conduct daily / weekly / monthly meeting with in-house 3PL Service Partner to improve operations performance
- Publish Service levels (receiving, shipping, etc.), Productivity (by departments), Quality, Cycle counts, etc. to drive performance improvements.
- Implementation and complied to operational procedures and internal control.
- Responsible for Security & Safety of office, warehouse facilities / assets / Inventory and maintain all the equipment’s.
- Documentation of Process and Manage the ISO requirements, disciplined change, re-training process that may result from improvements.
- Manage customer complaints; improve quality performance through root cause analysis (CAPA), containment action and corrective actions.
- Prepare KPI report for management's review
- Conduct in-house training to ensure all staff are cross trained
- Manage vendor & staff overtime and performance assessment
- Ensure cost control programmes are effectively implemented to manage cost
- Ensure Company policies and quality procedures are effectively carried out

**Warehouse Management System Solution & Implementation**
- Working with IT vendor on WMS issue and process improvement
- Conduct WMS training to peer

**Support projects and business development opportunities.**
- Work closely with cross functional team and customer
- Provide statistical analysis and advisory support

**Key Requirements**
- Diploma in Logistics / Supply Chain Management is preferred
- Min 3 years of relevant experience in Supply Chain
- Analytical, detail and creative
- Good leadership & organizational skills
- Effective Team management
- Excellent problem solving competency
- Be hands-on and a self-starter with demonstrated maturity, possess initiative and have excellent interpersonal and communication skills.
- Ability to work in a fast paced and demanding environment.
- Advanced in MS Excel, Word, Powerpoint, MS Visio and with knowledge in Macros is a plus
- Experience in a 3rd part logistics service provider Company would be an added advantage.

Job Reference: SATS01295

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