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Sales Supervisor

2 weeks ago

Changi, Singapore Shilla Travel Retail Pte Ltd Full time

**Roles & Responsibilities**

To support Shilla’s rapid expansion in Singapore, we are recruiting for Supervisors to join our growing family.

Supervisors are responsible for assisting the Retail Manager / Senior Retail Manager to manage all employee and sales-related matters of the assigned terminal.

We provide excellent training and career progression opportunities.

**Manage all Frontline Staff assigned**
- Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
- Assist Retail Manager / Senior Retail Manager on recruitment needs
- Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
- Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
- Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
- Handle rostering and manpower planning
- Sales Reports and Targets
- Prepare all required sales reports and forecasting for assigned terminal

**Customer Service**
- Work closely with Customer Service Team to manage and resolve customer-related feedback

**Store Management**
- Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
- Ensure sufficient stocks of products and other requirement items
- Work closely with related Departments to review Visual Merchandising and product display
- Ensure all Incidents in store are duly reported and handled
- Work with Security Team on STEB & LAGS regulations
- Any other duties as per assigned

**KEY REQUIREMENTS & COMPETENCIES**
- Minimum GCE ‘O’ Level
- Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
- Experience in travel retail background preferred
- Excellent communication and interpersonal skills with a pleasant personality
- Strong customer service mentality, proactive and willing to learn attitude
- Dependable Leader with the proven sales records
- Able to perform retail operational hours, including weekends and public holidays

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

**Job Types**: Full-time, Permanent

Pay: $2,850.00 - $3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Day shift
- Early shift
- Late shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Performance bonus
- Retention bonus

**Experience**:

- Supervising: 2 years (preferred)

Work Location: In person