Senior Executive

2 weeks ago

Singapore MUI Majlis Ugama Islam Singapura Full time

We seek an innovative professional to be part of our Organisation & Service Excellence team to lead transformation plans and change management, as we strive to achieve our vision, “A Gracious Muslim Community of Excellence that Inspires and Radiates Blessings to All”.

a) Drive the planning, implementation and review of Muis Transformation Plan
- Drive the development and delivery of Muis Transformation Plan to achieve strategic outcomes.
- Work with line departments to identify potential transformation opportunities and partner their transformation efforts. These may include service innovation projects (i.e. through service journeys), digitalisation and citizen engagement programmes.
- Responsible for the transformation project management framework/methodology to ensure Public Sector Transformation (PST) is applied consistently across the organisation and provide training where required.
- Work closely to review and implement various action plans to improve Muis’ operational and core work processes and driving innovation.
- Monitor transformation efforts across Muis and keep projects on track to deliver concrete outcomes. This includes measuring progress and tracking key milestones.
- Coordinate inter-agency efforts to advance Muis’ PST efforts.
- Perform relevant Secretariat duties to support senior management in PST to achieve a lean and agile organisation with an empowered ecosystem.

b) Service Design
- Lead service journey/design thinking projects to improve service delivery that is anticipatory and citizen-centric.
- Encourage new thinking, creative solutions and ways of working to address issues and mitigate risks.
- Experiment and develop new organisation development tools and resources to promote transformation in Muis.

c) Drive Change Management
- Responsible for establishing desired change outcomes, designing organisation-wide change management programmes, and engaging Muisians to help them overcome barriers to change.
- Design and implement broad-based interventions related to engagement and change management.

**Requirements**:

- Experience in project management, process improvement and design thinking/service journeys
- Excellent interpersonal and communication skills with track record in engaging stakeholders, both within and outside the organisation.
- Good strategic and critical thinking skills.
- Resourceful and able to work independently, and as a team.

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