Assistant Manager, Insurance

1 week ago

Central Singapore Sime Darby Full time

Company:
Sime Darby Singapore Limited

Job Responsibilities:

- Lead & manage the team to deliver KPIs with strong focus on digitalization & customer-orientation
- Measurement & management of team’s operations and be a Subject matter expert in all matters processed by the respective teams
- Daily supervision on teams - Frontend, backend & retention, ensuring SLAs/ TATS are met
- Review/ track daily production metrics, oversee staffing including leave planning and staffing etc.
- Manages workload of team, allocate work assignments and responsible for developing team members to meet objectives/ KPIs and ensure quality assurance
- Manages effective communication as escalation point for issue resolution & customer-impacting escalations for both internal & external stakeholders within a defined product area of responsibility
- Monitor status & stay abreast of market trends in order to continuously innovate & deliver excellent services & products
- Negotiate & define products suited to Group’s objectives
- Assist to develop the Customer Journey initiatives
- Collaborate with various internal & external stakeholders to leverage & synergise resources to achieve objectives
- Develop strategies to improve renewal retention
- Handle corporate insurance & fleet policies
- Handle Renewal Enquiries as well as process renewals
- Handle Insurance Extensions
- Evaluate processes and eliminate unnecessary procedures/ data entry to improve efficiency by leveraging on technology.
- Continuous collaboration & improvements with insurers to bridge the gap between internal & external systems to reduce turnaround time
- Enhance Salesforce to enable quicker matching of SOA as well as commission payments.
- Ensure accuracy of information provided to Underwriters and also in data entry
- Analyze business results on regular basis, propose & execute effective action plans
- Ensure compliance to professional standards & polices set by the Insurance regulatory
- Manage Trade Specific Agents registrations/ queries/ renewals/ trainings
- Regular meetings with insurers on operational improvements
- Regular meetings with insurers on portfolio trends
- Monitor Call Centre(s) effectiveness on renewals conquests and retention
- Acts as liaison between underwriters & company in insurance matters
- Coordinate between underwriters and clients in insurance matters i.e. assist in transcript and communicating motor insurance coverage to client and support operating units
- Preparation of monthly reports, MOR reports & ad-hoc reports for management as requested
- Handle administrative requirements stipulated by GIA for agency matters

Job Requirements:

- Degree in Business Management or equivalent
- At least 5 years of motor insurance experience with CGI Certification
- Good leadership and people managing skills
- Ability to multi-task in a team environment while able to work independently
- Ability to solve complex problems within tight deadlines
- Good negotiation, interpersonal and communications skills
- Good analytical and time management skills
- Meticulous, organised and possess initiatve
- Ability to work in a fast-paced environment
- Proficient in MS Office

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