Asst Manager, Emergency Planning

-Family Group: Administration
- **JOB SUMMARY**
- To support Director (Emergency Planning) in the planning, development, and implementation of Enterprise Risk Management (ERM) and Business Continuity Management (BCM) in the hospital, in alignment with prevailing framework and guidelines from National Healthcare Group (NHG) and/or Ministry of Health (MOH).
- To plan, coordinate and work with respective internal (TTSH and NHG) and external agencies (MOH, other healthcare institutions etc.) in risk management, development of Business Continuity Plans (BCPs), and development, monitoring and assessment of operational readiness plans.
- To support Civil Emergency (CE), National Emergency (NE), Outbreak Crisis Management, if needed.

**2. MAJOR DUTIES & RESPONSIBILITIES**

**(A) Specifics**

**ERM**

To assist Director (Emergency Planning) in driving risk management efforts across all departments within the hospital, in alignment to the National Healthcare Group Enterprise Risk Management (ERM) Policy.

To provide professional expertise in the development of the business continuity program to gradually increase the resilience of the hospital towards unforeseen disruptions and mitigate the emergent risks due to evolving changes in the operational environment.
- Risk Reporting to Senior Management
- Ensure the institution’s risk management initiatives/ activities are aligned with the NHG Enterprise Risk Management Policy.
- Prepare Top Risk Reports and relevant updates for regular reporting through the Institution’s Assigned Risk Lead (ARL) to TTSH’s Quality Council and NHG Board.
- Implement risk management directives approved at management platforms (TTSH Quality Council and NHG Board)
- Risk Assessment and Implementation of Controls
- Aggregate and consolidate clinical and non-clinical risks across all risk domains from the heads of departments and/or assigned risk coordinators.
- Analyze and evaluate threats to the institution’s core functions by assessing the risk probability and impact in TTSH Risk Register.
- Evaluate risk scores submitted by various departments to ensure accurate representation.
- Actively identify new threats to the hospital whenever there is a change in environment (services, regulations, infrastructure, policies etc.). Identification of new threats can be done by gathering and analyzing data collected through regular engagement of senior management, survey and/or research.
- Implement directives related to identified risks approved at management platforms (TTSH Quality Council and NHG Board).
- ERM Program Development
- Facilitate training of staff, risk coordinators and HODs related to risk management, including the curation, development, and monitoring of training programmes.
- Ensure organization wide awareness of risk management through the implementation of the new NHG ERM system (includes training and implementation).
- Review risk criteria and matrix to ensure they remain relevant to the institution.
- To provide professional input to the analysis of risks related to business continuity in TTSH.
- Participate in the bi-monthly NHG ERM meetings.

**BCM**

To work closely with the Business Continuity Management (BCM) Workgroup, Head of Departments (HODs) and BCM department coordinators for the planning, development, and management of business continuity plans within the Department(s) to meet the department’s/hospital’s objectives in delivery of healthcare services during a disruptive event.

To actively support the abovementioned stakeholders in providing timely departmental performance reporting, as well as planning, implementing, and managing of initiatives and solutions towards determined objectives.
- BCM reporting to NHG Board and BCM Workgroup
- Provide regular updates and reports on the progress and activities of BCM for the institution to the NHG Board and BCM Workgroup.
- Implement directives related to business continuity approved at management platforms.
- Cyclical review and development of Business Continuity Practices according to the annual BCM Life Cycle
- Understand and analyze the evolving hospital’s operating environment and during/after a significant disruptive event to the hospital, and thereby establish and propose the areas of needs for business continuity.
- Identify relevant threats concerning BCM from the TTSH Risk Register and review the impact on critical business functions with the BCM workgroup, HODs and department BCM coordinators.
- Review and update BCP plans, criteria and strategies with the BCM workgroup, HODs and department BCM coordinators needed to recover critical business functions during a disruptive event across the hospital.
- Maintain and ensure the relevancy of business continuity plans at both the hospital and department levels.
- Training and development
- Responsible for the planning and implementation of training programmes for department BCM coordinators, BCM awareness workshops, and other internal events.
- Contribute to