Sales Manager

5 days ago


Orchard, Singapore HR PREMIUM Full time

**Key Responsibilities**:
**Team Management & Leadership**
- Supervise, motivate, and coach a team of retail promoters to achieve daily and monthly sales targets.
- Plan and organize team schedules, break times, and coverage to ensure full floor support at all times.
- Conduct regular performance reviews, provide feedback, and identify training needs.
- Handle recruitment, onboarding and mentoring of new promoters.

**Sales & Customer Service**
- Drive the team to maximize sales through proactive customer engagement and upselling techniques.
- Monitor, track daily sales performance and implement action plans to close gaps.
- Ensure high standards of customer service are consistently delivered, coaching staffs on customer service.
- Oversees staff rostering and recruitment of new hire to ensure sufficient manpower.
- Do planning with team on how to achieve Quota/ Targets.
- Manage customer complaints, returned goods and/or defective goods.
- Report on a daily basis for slow
- selling and fast selling SKUS.

**Store Operations & Visual Merchandising**
- Oversee stock levels and replenishment to ensure product availability.
- Work closely with the visual merchandising team to ensure brand standards and promotional displays are implemented and maintained.
- Ensure promoters are well-groomed and adhere to brand guidelines.

**Reporting & Coordination**
- Submit daily/weekly/monthly sales reports and team performance updates to management.
- Act as the key liaison between the promoters and headquarters/brand principals/ owner
- Communicate marketing campaigns, promotions, and product knowledge updates to the team effectively.

**Operations & Inventory**:

- Stocks Management - Maintain real-time inventory, replenishment and prevent loss.
- Prepare daily Summaries, analyze footfall, conversion, product performance

**Requirements**:
Minimum 3-5 years of experience in retail with at least 2 years in a supervisory or managerial role.
- Experience managing promoters or brand ambassadors is preferred.
- Strong leadership, communication, and interpersonal skills.
- Sales-driven mindset with a customer-first approach.
- Able to work retail hours, including weekends and public holidays.
- Tech savvy with POS systems and basic reporting tools.

**Key Attributes**:

- Passionate about fashion and retail
- Proactive and resourceful problem-solver
- Strong organizational and time-management skills
- Positive attitude and team player
- Must be sales
- focused and customer
- oriented
- Capable of managing the operations, balancing logistics and team leadership

**Job Types**: Full-time, Permanent

Pay: $3,200.00 - $4,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Commission pay

Work Location: In person


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