Senior Manager/ Manager, Data Management

6 hours ago


Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

[What the role is]

You will be working as a Senior Manager / Manager in the Enterprise Engagement Division for Data Management & Engagement.

**[What you will be working on]**

Data Analytics and Management
- Undertake data projects which include data collection, cleansing, classification, preparation, mining and analysis
- Interpret data and generate insights to develop conversion intelligence, adoption patterns, identify new marketing and implementation opportunities
- Monitor and review adoption trends by conducting periodic reviews of the data for impact analysis
- Generate data visualisations and dashboard to support reporting and generation of insights
- Make recommendations based on the data insights and work with the marketing team to develop data-driven implementation plan to continuously meet business needs
- Maintain a healthy feedback loop with key stakeholders by providing timely reporting of information and data to support process and programme improvements
- Support the development of a data culture within the division

Engagement & Operations
- Support industry engagement and account management of channel partners to drive SkillsFuture awareness and adoption
- Support the marketing and promotion of SkillsFuture initiatives to enterprises through virtual or physical activities
- Manage enterprise queries received from the CRM system and close the cases within the service level agreement standard

**[What we are looking for]**
- Tertiary qualifications
- Up to 7 years of relevant working experience in managing and analysing data
- Ability to generate, visualize and present data in a way that is clear, concise and easy for stakeholders to understand
- Strong understanding of data visualization tools and techniques
- Ability to analyse and present data in a clear and concise manner
- Ability to work directly with stakeholders to promote key initiatives and communications efforts, based on the data trends and insights.
- Strong communication skills to establish clear channels of communication and manage stakeholder expectations
- Proficient in using MS Excel, PowerPoint, Tableau
- Able to adapt well in a fast-paced environment
- Resourceful self-starter with strong business acumen who is able to rise to challenges and deliver quality work within tight timelines
- Excellent presentation and writing skills to articulate thoughts and ideas
- Strong team player who can work independently
- Knowledge of SkillsFuture initiatives and experience in industry engagement would be an advantage

Applicants without the required qualification but possess the relevant work experience are welcome to apply.



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