Customer Service Executive

2 weeks ago

Singapore BIOPTIMAL INTERNATIONAL PTE. LTD. Full time

**Responsibilities**:

- Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.
- Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers & related functions.
- Generate billing invoices and shipping documentations (e.g. packing lists, commercial invoices and others) depending on customs and customer requirements for local and overseas export shipment.
- Coordinate and follow-up on new customer’s requirement.
- Process and follow-up on RGA and product complaints for product replacement or credit transaction.
- Process CN (Credit notes) and DN (Debit Notes) requisition for required transactions.
- To communicate with customers and follow up with the advance payments/outstanding payment. To upload tax invoices into SG hospital panel for payment etc.
- To coordinate/Liaise with forwarders and warehouse for all outgoing shipments/samples shipments/SG deliveries.
- Monitor local safety stocks for local hospitals. Timely reporting with monthly inventory status/ageing report for local SG hospitals.
- Preparation of L/C bills of exchange & Bank documents for submission and negotiation of L/C to the bank up to the funds received from customers.
- Working closely with sales & RA on the target distribution countries to ensure customers’ orders comply with local regulatory requirements.
- Process the POs and shipments for FTZ drop shipments for BIOXIN, Raise PO to BIOXIN upon receipt of orders from customer, follow up and coordinate with BIOXIN/Vendor for the timeline schedule to ship to customer.
- Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.
- Generate and process the Weekly cycle count list to store.
- Set up/update the WI/SP processing flow for planning/store related. Quality system maintenance - departmental documentations/records improving and upgrading.
- File all correspondence to comply with SOP and WI.
- Take charge of the customers and ensure the smooth operations of the order delivery to customers.
- Chase AR outstanding payment for SG local hospital as well as overseas LC.
- Upload the AR tax invoices + support Dos to SG local hospitals NHG AP direct panel/website for payments. Government panel/website required ‘singpass’ to access and upload.
- To support all the internal and external audit for Customer Services, Purchasing and Store. To support for all filing to be done in Singapore for auditing. Examples: to match the signed packing lists with tax invoices/shipping documents. POs/correspondence etc for audit requirement.
- Perform any other ad-hoc duties as requested by Customer Service Manager.

**Job Requirement**:

- Minimum GCE A level, university, Post-graduate education.
- Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
- Experience in a customer service role.
- Excellent telephone manner.
- Passionate about customer service.
- High level of integrity and able to work under stress and deliver work schedules.
- Good communication and interpersonal skills.
- Self-starter and independent.Meticulous and initiative individual.

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