Assistant Operation Manager

2 weeks ago

Singapore DATAPOST PTE LTD Full time

**Company Background**

The Company is a part of a larger group which operates in Singapore, Hong Kong and Macau. The group has a total headcount of more than 350 employees and has been operating in the secured data handling business over the last 30 years, serving major institutions including banks, insurance companies, telecom companies and government agencies. The Company has expanded into new digital businesses and is looking for an experienced operations manager to manage the digital business, which is primarily focussed on electronic invoicing.

**Key Responsibilities**:
**Operations**
- Onboard new customers onto the electronic invoicing platform
- Manage the operational functions of the electronic invoicing platform to ensure the smooth running of the platform on a day-to-day basis
- Work with IT to ensure the smooth functioning of the electronic invoicing platform

**Customer Engagement and Support**
- Engage customers in contract renewal
- Assist customers with the resolution of issues and attend to customer queries

**Product Support**:

- Understand, translate, and map customers’ business requirements to product offerings, which will be implemented in future version upgrades
- Work with the technical team during System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure smooth system implementation for customers

**Reporting and Analysis**:

- Provide accurate and timely business and operational information, including but not limited to: number of customer sign-ups, number of transactions, nature of transactions, analysis of business trends etc.
- Provide accurate and timely information to Finance for billing purposes

**Marketing and Promotion**:

- Assist in marketing activities such as tradeshows, campaigns, and other promotional activities.
- Assist with customer presentations and the preparation of marketing materials and customer presentations
- Deliver customer presentations and attend sales meetings and partner conferences
- Maintain the social media presence of the Company

**Miscellaneous**:

- Perform other ad-hoc - duties as assigned.

**Job Requirements**:

- Minimum 3 years of related working experience.
- Bachelor’s Degree or Diploma in Business, Information Technology or a related field.
- Excellent interpersonal, oral, and written communication skills.
- Strong problem-solving and analytical skills
- Team player with a desire to excel

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