Service Manager

2 weeks ago

Jurong East, Singapore Nation Employment Pte Ltd Full time

As a Service Manager at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.

**Work Location**
- Jurong East (5 minutes walking distance from Jurong East MRT station)
- Tampines East (5 minutes walking distance from Tampines East MRT station)
- Toa Payoh (10 minutes walking distance from Braddell MRT station)
- Yishun (5 min walking distance from Yishun MRT station)

**Job Descriptions**
- Find prospects and leads, and understand our service offerings;
- Provide quality customer service to customers, and perform service recovery when needed;
- Understand the needs, and explain how we can align with their needs;
- Facilitate the selection & interview of Migrant Domestic Workers;
- Administrative and training duties in connection with the placement of Migrant Domestic Workers;
- Ensure that all the necessary documents are processed with the Ministry of Manpower;
- Travel to customers' location to follow up on leads;
- Any other ad-hoc duties as may be assigned from time to time.

**Job Requirements**
- Certificate of Employment Intermediaries (CEI) is a distinct advantage;
- **Able to communicate in spoken Mandarin and/or dialects, to communicate with Mandarin speaking only clients and their family members (e.g. elderly who may only speak Mandarin and/or dialect)**:

- Minimally 2 years' working experience in customer service field;
- Team player and able to work independently;
- Good time management skills;
- Great interpersonal and communication skills;
- Willing to work on Weekends / Public Holidays (off days based on duty roster)

**Privacy Policy Notice**
- Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
- You may refer and access our website for more information.

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

License/Certification:

- Certificate of Employment Intermediaries (CEI) (preferred)

Work Location: In person

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