Guest Services Manager

3 days ago

Singapore YOTEL SINGAPORE ORCHARD ROAD Full time

**Job Highlights**
- Conveniently accessible via Orchard MRT Station
- Fun working environment
- Attractive Crew welfare and benefits
- Get to know our robots, Yolanda & Yoshi

The Mission Control Manager (Duty Manager) is responsible for overseeing all aspects of the overnight Front Office Operations and to lead the YOTEL team by example and motivate them.

**Main Responsibilities**:

- Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
- Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
- Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
- Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
- Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
- Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
- Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
- Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

**What is this person like?**
- Minimum of four years of Front Office experience with at least two years as a Duty Manager in a high-volume hotel environment preferred.
- Pro-active with a ‘can do’ positive attitude.
- Great attention to detail in everything that they do.
- Sociable and confident with each other and our guests.
- Able to do shift work, 5 days work week

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