
IT Desk Support Engineer
1 day ago
Diagnosing, identifying, resolving end user reported IT equipment issues
- Breakfix replacement of hardware parts to resolve issues
- Effective escalation of complex issues to next level for assistance in a timely manner
- Provide accurate and timely documentation in IT Service Management Tool.
- Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
- Proactive update and follow up to end users
- Coordination and liaison with customer or other support teams
- Focus on SLA and resolution process
- Maintain a high level of customer satisfaction
- Guide end user on required applicable tasks
- Timely status updates to close open work orders
- Administrative tasks when required
Job Requirements
- Diploma in IT or relevant
- Min **2 years experience in Deskside support**:
- Knowledge of AD account, basic network security
- **Able to travel **(support remote site required)
- Monday to Friday (8.30am to 6pm)
- Work location at **Raffles Place **(Banking environment)
- Salary $3,000 - $3,500
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