Product Manager, Credit Enablement

**Job Summary**
- This role sits in Product Enablement (PE) hive within Client Coverage COO Transformation team to act as a Product Manager to facilitate strategic design and delivery across the end-to-end Credit Lifecycle.- PE Hive is aligned to the Ways of Working (WOW) framework, which is a bank wide transformation effort to improve the way we work. It is a critical enabler for execution of our strategy.- WOW intends to make it easier for our people to, more quickly and safely, get the right things done for our clients, gearing the Bank for high performance and innovation in a fast paced, dynamic environment. There is a defined investment management standard and governance structure for delivery of change initiatives via a range of agile approaches / methodologies.**Strategy**

**Key Responsibilities**

**Business**
- Deliver initiatives that will contribute to the execution of CCIB strategy
- Bring CCIB business understanding and acumen & “Client centricity” to bear in the design and implementation of business change initiatives.
- Collaborate closely with internal and external stakeholders to manage end-to-end execution of initiatives. This includes scoping, planning, sign-off, execution and follow-up activities
- Lead Working Groups and/or stakeholder engagement to ensure that execution is completed to plan
- Assess the Frontline and Client impact of strategic initiatives. Design and execute frontline communications and briefing strategies to build staff engagement
- Measure & track the effectiveness of implemented initiatives
- Proactively update key stakeholders throughout the project lifecycle

**Processes**
- Implement best practices in product management, data science, and analytics and build a culture of ownership and accountability with a strong focus on outcomes and quality of deliverables.
- Prepare and maintain product roadmaps based on different dimensions and levels of granularity
- Prioritization of initiatives aligned with strategic goals of the business
- Optimization of product strategy as per business plan
- Work closely with the UX and UI teams to create user journeys and prototypes, and build simple, functional interfaces which have a lasting user experience.
- Support A/B test experiments with end-users and own test readout and analyses
- Own key capabilities and features in the strategic roadmap, ensuring stakeholders are engaged throughout delivery process.
- Participate in brainstorming sessions during discovery / shaping phase for new initiatives.
- Manage multiple business stakeholders across geographies and client segments
- Proactively support Agile practices and foster a culture of continuous service improvement

**Skills and Experience**

**Risk Management**
- Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
- Ensure that initiatives are delivered consistent with the requirements of the ORF and in a manner, that ideally improved our operational risk profile

**Governance**
- Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
- Ensure the Bank’s project and change management governance disciplines are adhered with

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
Internal
- CCIB Client Coverage COO Management Team
- Global Process Owners
- Regional & Country Business Leads
- Country CCIB Client Coverage & Risk teams
- Credit Risk and Operational Risk
- Credit Operations
- UX/UI team
- Technology & Innovation

**Must Have**:

- Bachelors or Master’s degree from a reputable university
- 8+ years of professional work experience in product management or project delivery or as a consultant
- Basic understanding of Corporate and Institutional Banking products and credit underwriting processes
- Functional knowledge of client lifecycle systems in a Corporate, Commercial, or Institutional banking context
- Good communication skills and analytical mindset

**Preferred**:

- Certified in product management or data science
- Prior experience in data analytics
- Prior experience in UX/UI design

**Role Specific Technical Competencies**
- Execution of product management best practices to achieve optimal outcomes
- Knowledge of credit lifecycle and transformation experience
- Experience working in an Agile environment
- Understanding of data models, analytics and microservices architecture