Servicenow Architect

1 week ago

Singapore Unison Group Full time

Key Responsibilities
- **Solution Design & Architecture**:
Develop and architect end-to-end solutions for ITOM / ITAM processes, including Discovery, Service Mapping, Event Management, and CMDB.
- Design and architecture of ITAM solutions, focusing on modules like HAM Pro, SAM Pro, and the CMDB.
- **Implementation & Configuration**:
Oversee the implementation and configuration of ServiceNow ITAM modules, including Hardware, Software, and Cloud Asset Management.
- **Technical Implementation**:
Lead the configuration, deployment, and optimization of ServiceNow ITOM modules, MID Servers, probes, sensors, and patterns.
- **Integration**:
Design and implement integrations between ServiceNow and other enterprise monitoring tools, cloud services, and third-party systems.
- **Requirement Analysis**:
Analyze client requirements and translate them into scalable, strategic ITOM solutions aligned with business objectives.
- **Best Practices & Governance**:
Ensure implementations follow ServiceNow best practices, ITIL standards, and architectural guidelines.
- **Mentorship & Leadership**:
Provide technical expertise and guidance to junior consultants, developers, and cross-functional teams.
- **Documentation & Standards**:
Create architectural blueprints, design documents, and reusable components to standardize and improve delivery efficiency.
- **Continuous Improvement**:
Perform regular reviews of the environment, staying current with the latest ServiceNow features to recommend improvements.

**Requirements**:

- **ServiceNow Expertise**:
Deep functional and technical knowledge of the ServiceNow platform, especially ITOM modules (Discovery, Service Mapping, Event Management, CMDB).
- **Platform Design**:
Ability to architect solutions using the Cloud Management, Orchestration, and CMDB (CSDM) frameworks.
- **Technical Proficiency**:
Experience with scripting technologies (JavaScript, Python, PowerShell) and integrating ServiceNow with other enterprise systems.
- **Cloud & Infrastructure**:
Understanding of cloud, hybrid, and on-premises infrastructures and discovery in these environments.
- **ITIL Knowledge**:

- **Problem-Solving & Communication**:
Excellent analytical, problem-solving, and communication skills for collaborating with stakeholders and technical teams.
- **Certifications**:
ServiceNow certifications in ITOM or CMDB are often required or preferred.

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