Senior Customer Service Supervisor

7 days ago


Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full time

The Senior Customer Service Representative (CSR) plays a pivotal role within any organization, acting as the primary point of contact between the business and its customers. This position is essential for ensuring customer satisfaction and loyalty by addressing inquiries, resolving complaints, and providing detailed information about products or services. A CSR must possess strong communication skills, a patient demeanor, and the ability to handle a variety of situations under pressure.

**Key Responsibilities and Tasks**:
Senior Customer Service Representatives are tasked with several critical duties to maintain and enhance the customer experience:

- Problem-solving customer issues and complaints with effective solutions that comply with company policies.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs.
- Providing feedback on the efficiency of the customer service process to help streamline future interactions.
- Maintaining a positive and empathetic attitude toward customers at all times.



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