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Department Manager, Miu Miu Paragon
3 weeks ago
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
**JOB PURPOSE**
To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.
**RESPONSIBILITIES**
**Leading the Business**
- Drive the Department team to exceed Financial targets and maximize sales performances and contribution to support the success of the entire store
- Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans
- Drive the Department team to exceed their KPI targets
- Foster cross selling and up selling among product categories
- Be present on the sales floor, ensuring highest standard of approach and service to Clients.
- Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives
- Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service
- Be constantly up-to-date on market trends (especially in relation to your department) and share insights wıth relevant functıons
- Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines
**Client Development**
- Place the Client above all, leading by example to create a welcoming environment and ensure the Team strives to meet their every need and request
- Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
- Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”
- Proactively identify opportunities to gain new Clients in order to grow department sales
- Strengthen Client loyalty supporting the Department team to carry out clienteling initiatives
- Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
**Team Management**
- Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client
- Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
- Having understood the needs and priorities, train and inspire the Department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures
- Identify talents within a team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes
- Guarantee team development through coaching and follow-ups on individual action plans;
- Actively support the Store Manager in mapping the market for any researches they may have
- Support synergy and cooperation between front and back of house
**Store Care**
- Lead by example to ensure that the team operates with the highest level of care and respects for the Product, evident in every ceremony or procedure
- Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
- Contribute to an effectıve and effıcıent care of Company’s assets
- Provide feedback and suggestions concerning department needs firstly to the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments
- Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company’s assets as well as ensuring the staff grooming standard is maintained;
- You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department.
- These activities are intended to be illustrative and not exhaustive.
**KNOWLEDGE AND SKILLS**
- Passion and knowledge of the managed product category
- Business driven
- Team player with the ability to lead and influence peers
- Strong customer service approach
- Natural ability to serve
