MIU MIU In Store CRM Manager
1 week ago
Overview
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.
Job Purpose
The Miu Miu In-Store CRM Manager & Client Development Manager is responsible for developing and reinforcing a client-centric culture within the store, ensuring the correct execution of the global CRM strategy.
The In-store CRM Manager will provides the store staff with the necessary information to consolidate the Clienteling roadmap and supports managers in implementing specific CRM projects for the Miu Miu store.
As a leader in luxury retail, the In-store CRM Manager is the ambassador of the Brand and makes a key contribution to the development of the client portfolio in the store, recruiting new customers and strengthening the relation with the existing, particularly the VICs.
Miu Miu CRM In-store & Client Development Manager contributes to the store results by:
Implementing a Clienteling Mindset, thereby increasing the Clienteling KPIs performance
Elevating the quality of the Customer Experience
Building Client Loyalty and sustaining long-term relationship
Supporting the proper management of the store Client Portfolio
Contributing to the total sales performance of the store
RESPONSIBILITIES
Supervise all the clienteling activities of the store staff, defining a specific development plan for each Client Advisor.
Perform weekly and monthly customer and KPIs analysis to monitor the store CRM performance.
Assist the Store Manager in designing the CRM action plan, taking into
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