Business Support, Property Mgmt Operations

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Special Tasks**: General
Lead and manage a team with areas of responsibility including transactional financial, OH&S, (EEO), operational, HR, negotiation and contracting.
Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
Ensure that client asset plan expenditure savings targets are achieved.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Ensure that the property asset management service offering is developed, implemented, achieved and maintained.
Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities and the client.
Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
Ensure that all building systems are operating and maintained appropriately.
Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
Ensure all staff and contractors receive up to date training and site inductions.
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.
Implement and supervise a Planned Preventive Maintenance Programme (PPMP) for all Building and Fire Safety systems including the fire alarm/sprinkler system, smoke control system, PA System, DECAM and soft services;
Ensure contractors, vendors and technicians complete all repair and maintenance works and soft services within the required timelines and in accordance to the standards set by OMS/Management or required by Standards relevant Codes of Practice;
Plan and procure relevant maintenance services of all Building, Fire Safety Systems including ensuring adequate inventory of spare parts and consumables;
Responsible for the fire safety systems including supervising the appointed Senior/Fire Safety Manager.
Review Fire Safety procedures and emergency responses (Evacuation, Fire Fighting, In-place Protection, ERP etc.), set up the Certified Emergency Response Teams (CERT)

**Key Responsibilities**:
Ongoing
Provide Advice to Client on the operational requirements of the property.
Develop House Rules Fit-out Guides for the property
Manage the smooth transition of property from pre completion phase to occupation phase.
Interview and assess and provide recommendations on the staff proposed to be employed on the Asset
Develop tenant satisfaction plan strategies/client liaison.
Manage tenant liaison and satisfaction emphasis on tenant retention.
Building day-to-day management including operations, engineering and compliance matters.
Lease administration.
Lease management.
Manage budget preparation and delivery.
Manage budget forecasting.
Finance administration, billing and collection or rentals.
Accuracy of tenancy schedule.
Tenancy fit-out co-ordination.
Capital expenditure implementation, tendering and management.
Monthly and annual account reporting.
Building services contract administration and procurement.
Manage repairs and maintenance.
Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and