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Executive. L&d Cx

2 weeks ago

Singapore TDCX Full time

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
Produce and deliver tracking and reporting for key KPI/SLA’s in the business
Responsible for updating key dashboards and scorecards for Senior Leadership and Business Unit (Operations Team, Team Leaders, Quality Analysts, etc.)
Perform ad-hoc data analysis to support the business initiatives
Create and maintain efficient and secure systems for recording data and producing relevant documentation
Seek opportunities to drive innovation and process improvement within the reporting spectrum
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Who are we looking for?
Possesses an analytics-related diploma or at least a Bachelor’s Degree
Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
Has an inquisitive mind and proactivity to challenge the norms constructively
Team player with good communication and presentation skills
Detail oriented, independent and able to work under pressure to meet deadlines
Experience in LMS platform, advanced Excel and PowerPoint would be preferred
Ability to use analytical tools such as Tableau, Klipfolio, Qlik, R, SPSS would be added advantage
Adaptable to various stakeholders, business models and projects
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.