Head, Community Interventions

**About the Role**

**This role champions collaborative, culturally responsive approaches that recognize the impact of trauma while fostering hope, recovery, and positive youth development.**

List of responsibilities, but not limited to:
**Programme Development & Delivery (Trauma-Informed Focus)**
- Oversee end-to-end development and delivery of all division programmes through a trauma-informed lens
- Ensure day-to-day practices integrate trauma-informed principles including safety, trustworthiness, peer support, collaboration, and empowerment
- Implement and maintain Standard Operating Procedures (SOPs), conducting reviews and updates when necessary
- Establish systematic monitoring processes that track both therapeutic outcomes and programme effectiveness
- Foster strengths-based approaches that build on youth and community assets
- Ensure documentation practices respect confidentiality and promote transparency

**Strategic Outreach & Partnership Building**
- Develop trauma-informed outreach strategies that meet youth where they are, reducing barriers to access
- Build strategic collaborations with government agencies, community partners, and organizations using principles of shared power
- Establish trusting relationships with external agencies that prioritize youth voice and choice
- Create resource networks that are culturally responsive and accessible
- Stay current with trauma research, youth development trends, and evidence-based practices
- Lead community needs assessments that center youth perspectives and lived experiences

**Staff Development & Supervision (Trauma-Informed Leadership)**
- Provide trauma-informed supervision that models emotional safety and professional growth
- Deploy Social Service Professionals (SSPs) with attention to secondary trauma prevention and staff wellbeing
- Cultivate a learning culture that values continuous improvement, peer support, and shared decision-making
- Deliver clinical supervision that integrates trauma-informed principles and evidence-based practices
- Design and facilitate skill-building education for staff at all levels, emphasizing trauma-informed interventions
- Champion professional development opportunities that build cultural humility and trauma competency
- Ensure compliance with organizational policies while maintaining flexibility for individual staff needs
- Address HR matters with attention to creating psychologically safe work environments

**Research & Evaluation**
- Design and conduct research that centers youth voice and includes participatory evaluation methods
- Identify practice and research gaps through a trauma-informed, equity lens
- Implement process and outcome evaluations that measure both healing and functional outcomes
- Use evaluation findings to continuously improve trauma-informed service delivery

**Financial Stewardship**
- Manage divisional budget with transparency and accountability
- Allocate resources in ways that prioritize service delivery and staff support

Any other ad-hoc duties as assigned

**Technical competencies**
***:

- Case Management Excellence**:Prior experience in strengths-based case management with understanding of complex trauma presentations
**- Policy & Systems Knowledge**:Strong grasp of social work interventions, social policies, and community engagement strategies
**- Community Resources**:Familiarity with government systems (MSF, MOE, etc.) and community resources, with ability to navigate these systems in a way that supports and prioritises client’s needs.
**- Cultural Responsiveness**:Experience working across diverse cultural contexts

**Core competencies**
**- Resilience & Trauma Awareness**:Ability to model healthy coping while supporting others through adversity; understanding of secondary trauma
**- Integrity & Transparency**:Consistently demonstrates trustworthiness and ethical decision-making in complex situations
**- Service-Oriented**:Committed to going the extra mile while maintaining healthy boundaries and modeling self-care
**- Excellence with Compassion**:Pursues high standards while maintaining empathy and understanding of trauma's impact
**- Collaborative Leadership**:Values shared power, seeks input from diverse stakeholders, and respects collective wisdom

**Preferred achievements / characteristics**
- **Education & Experience**:Degree in Social Sciences with minimum 5 years in managerial/leadership roles, preferably in trauma-informed settings
- **Youth Development Passion**:Genuine commitment to working with youth, with understanding of adolescent development and trauma responses
- **Communication Skills**:Excellent verbal and written communication abilities, including de-escalation and motivational interviewing techniques
- **Cultural Competency**:Experience working with diverse populations and understanding of how culture intersects with youth experiences in Singapore.
- **Innovation Mindset**:Openness to implementing creative, evidence-based approaches to youth engagemen