Store Manager

**Position**:
The Store Manager’s role is to direct, influence and drive store performance across key areas of responsibility; customer experience, talent management, financial targets, and operational efficiencies. Function as a brand ambassador, exemplifying the core values of Givenchy while engaging with the community, forging meaningful relationships with key clients. Act as a mentor and coach to store team; guide and support more junior managers within the network.

**_Business Vision _**
- Define and communicate vision for the store in line with local strategic plan
- Align all activities to support vision and strategy as approved by International Director
- Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies
- Leverage understanding of the local marketplace, industry trends and best practices in the luxury

**Job responsibilities**:
**_Customer Experience _**
- Create and maintain in-store client experiences aligned to mission and values; Courage, Tension, Community and Authenticity
- Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with Givenchy standards of excellence
- Define, execute and measure CRM strategy in partnership with Brand President and Corporate team; evaluate, update and modify strategy to meet defined targets
- Liaise with Senior Management and Corporate Team to conceive and execute store-level events including but not limited to; collection previews, charity partnerships, VIC experiences, Paris Shows
- Analyze all reports/tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)
- Facilitate solutions to customer concerns; directly manage escalated customer issues or complaints

**_Talent Management _**
- Source, screen and hire talent, in cooperation with Human Resources
- Ensure all new hires are properly onboarded and given all essential training; complete probation period evaluation
- Complete Annual and Mid-Year Performance & Career Review process
- Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
- Identify/develop relevant training in order to build service, selling and product knowledge skills
- Ensure staff turnover meets expectation; no regrettable losses
- Develop Assistant Manager as defined by his/her IDP; ensure readiness for next role along with succession plan

**_Financial Targets _**
- Meet all financial targets as defined by the Brand Director, South East Asia
- Monitor sales associates’ individual goals; coach and motivate each to meet defined targets
- Implement client centric initiatives in order to increase conversion, cross selling and UPT

**_Merchandising _**
- Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
- Align merchandise mix to meet client needs; particular emphasis on VICs
- Maintain all merchandising standards in line with Givenchy guidelines

**_Store Operations _**
- Monitor all KPIs, analyze results and make changes to improve performance and efficiency
- Develop and evolve standardized staffing model to better align employee scheduling to store traffic (MTT); optimize FTEs to maximize store sales potential (NET $/FTE, average cost model)
- Liaise with Senior Management to share point of view on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)
- Ensure all inventory control, fraud prevention and audit practices are executed and maintained in line with Givenchy/LVMH standards
- Ensure weekly payroll is processed accurately and on time

**_Administration _**
- Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines
- Complete all requests for information accurately and on time
- Comply with all policies and procedures as defined by Givenchy and LVMH

**Profile**:

- 8+ years retail experience with the majority of time spent in luxury
- 4+ years managerial experience in a retail setting
- Proven track record in delivering the business KPIs
- Experience interacting with and servicing high-net worth clientele
- Able to develop, mentor and coach a team of seasoned sales professionals
- Previous experience across the following merchandise categories: Handbags/SLG, WRTW/MRTW and accessories
- Proficient in all Microsoft Office programs
- Understanding of POS systems/operations (Cegid)
- College degree or equivalent

**_GIVENCHY _**
**MAISON***:

- New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's