Store Manager

The Paper Bunny is a lifestyle brand that creates and curates pieces for an intentional everyday life and thoughtful gifting. It has two stores located in Takashimaya Shopping Centre and in VivoCity, and is seeking a passionate and dynamic individual to join our team as a Store Manager to oversee all daily store operations and lead our retail team. This pivotal role will be responsible for the overall operations, performance and customer experience of the store, and will oversee all aspects of store management including sales performance, team management, inventory control, store maintenance and customer satisfaction.

Key Responsibilities

• Managing and overseeing the day-to-day operations of the store to ensure a seamless, smooth and enjoyable visitor and customer experience
• Developing and executing strategies to enhance customer experience, increase customer loyalty and drive sales performance and revenue at the store
• Ensuring a high level of customer satisfaction by addressing customer needs, resolving complaints effectively and training staff to provide exceptional service
• Developing, improving and optimising retail processes to improve productivity and operations at the store
• Ensuring that all stock and items in the store are accounted for at all times and conducting regular stock takes to ensure inventory at the store is sufficient and accurate
• Overseeing the receiving of new stock and stock transfers
• Working with the visual merchandising team to ensure the store is visually appealing and aligned with brand guidelines
• Managing the staff retail schedules and optimising resources to achieve optimal staffing levels for excellence in customer experience according to the requirements of the store
• Training and supervising all retail team members and ensuring that they perform their roles and responsibilities effectively to achieve goals and objectives set for the store
• Fostering a positive, dynamic and collaborative work environment at the store
• Preparing regular and detailed reports on store related matters including on sales, inventory and customers
• Communicating and collaborating closely with the HQ team on business and sales performance, new initiatives, and other pertinent issues
• Collaborating with the HQ team on loyalty programs, in-store activations, marketing initiatives and visual merchandising guidelines
• Staying updated on industry trends, customer preferences, and competitor activities to identify opportunities and challenges

Requirements & Skills

• Experience: Proven experience as a store manager or in another managerial position in the retail industry with a proven track record of achieving sales targets, optimising operations, and improving store performance.
• Knowledge: In-depth knowledge of retail and store management practices, sales and marketing and customer service principles.
• Leadership: Strong leadership, communication, and interpersonal skills to inspire and manage teams effectively.
• Organisation: Excellent organisational and time management abilities to balance operational and strategic priorities.
• Customer Focus: A strong customer service orientation with a passion for delivering exceptional shopping experiences.
• Adaptability: Ability to work in a fast-paced and dynamic retail environment.

If you are excited to shape the future of The Paper Bunny's retail experience and contribute to a growing, dynamic team, we would love to hear from you

If you feel you are the right person for the job, please send an email including the following:

• Resume (including, amongst other things, basic contact information about yourself); and
• A short 100-200 word write up of why you feel you are the right person for the job.

How to apply:

Send your application to:

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management, Customer Service, and Strategy/Planning
• Industries Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry

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