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Executive, Client Administration

2 weeks ago

Singapore PERSOL Singapore Full time

Location:

- Central / 中央- Central / 中央- Work Type:

- Permanent- Salary:

- 0 to 56,000【仕事内容】

・日本人顧客からの問い合わせ対応（電話、チャット、メール）

・ポータルサイトの使用方法についてのサポート

・SOPへの順守

・必要書類の管理

・その他関連する事務業務

【給与】

Up to S$4,700 (経験による)

【応募資格】

・2年以上のカスタマーサービスもしくは事務経験をお持ちの方

・ビジネスレベルの英語力（社内外でのコミュニケーションに必要なため）

=======================================

**Responsibilities**:
Employee Contact Centre
- Assist and guide employees on the usage of the online benefits Portal such as benefits enrolment and e-Claims submission
- Ensure that employee cases are managed and addressed promptly, keeping and managing all cases organized

Claims and Benefits Administration
- Ensure the processing of clients’ non-insured benefits claim is in accordance with the agreed rules and stipulated turnarounds
- Ensure the accuracy in processing clients data loaded on our benefit portal and timely processing of employees’ enrolments
- Ensure timely processing of the reports (payrolls/vendors) are provided per agreed timeline
- Maintain and update internal SOP and checklist documents
- Maintain all benefit documentations and ensure all information are kept up to date from time to time
- Ensure prompt follow-up with the employees on their outstanding non-insured claims till closure

Leadership
- Assist Client Team Leader in managing operational aspects of CLIENT helpdesk - including Japan & Korea helpdesks.
- Drive improvements in process efficiencies and work towards automating solutions.
- Assist in driving client conversations with CLIENT for ongoing connects.

Others
- Perform troubleshooting on any technical issue surfaced on the benefits portal encountered by internal or external parties as the 1st level support before escalating to the technical team
- Localize and translate documentations and communications from English to Japnese and vice versa
- Perform user acceptance testing on portal changes where applicable
- Assume duties assigned from time to time by reporting manager

**Job Requirements**:

- University degree or Diploma from a recognized university or polytechnic.
- At least 2 years of customer support and administration experience.
- Prior working knowledge of employee benefits (Insurance and flexible benefits) preferred but not a must.
- High proficiency in Japanese and English languages; Able to read, write and speak fluent Japanese to provide support to Japanese speaking clients.
- Provide clear, pleasant and courteous verbal & written communication with proper use of grammar, tone, and pronunciation in Japanese & English.
- Demonstrated ability to multi-task, work in team settings, and work independently when required.
- Ability to work with cross functional teams.
- Experience using Microsoft suite including: Word, Excel, Outlook, Power Point etc

PERSOLKELLY Singapore PTE LTD| EA License No. 01C4394 | RCB No. 200007268E
MINOWA AYAME | Registration No.: R21103838