Assistant Learning

2 days ago

Central Singapore IHG Full time

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
**Your day to day**:

- Prepare and send daily HeartBeat report with key points being investigated - Prepare month end reports and quality meeting information - Retrieve, analyze and disseminate information from IHG’s Quality tools such as Medallia and other sources of information. - Formulate analysis on key quality components, to draw key training/retraining needs - Champions monthly submission of IHG Clean verification program and other Quality and Brand Standards-related Hotel submissions - Champions monthly Quality-meeting for Hotel Operational departments - Supports in implementation of Brand Standards and preparations for Yearly Brand Audit and Mystery Shopper Program (or equivalent) for Hotel. - Prepare for yearly “Mystery Guests” Program and work with other departments to reach positive outcome - Recommend, develop and execute employee engagement programs and activities - Prepare monthly training calendar - Track Colleagues training expiry dates (Such as Food Hygiene Certs, First Aid, Safety) - Facilitate training sessions - Track internal trainings completions - Work with the leadership team to lead the Continuous Improvement process and culture within the hotel
**What we need from you**:

- Previous operational experience preferred 5 years’ experience in Hospitality industry - Ability to impact and influence others Due to the number of reports to be completed, excellent command of English - Confident in public speaking - Solid Facilitation skills - preferably ACTA or ACLP Certified - Good command of Excel and able to complete complex formulas / spreadsheets
**What we offer**
Job Reference: EMEAA28182

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