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Senior Customer Service Officer

3 weeks ago

Queenstown, Singapore CrimsonLogic Pte Ltd Full time

**Job Purpose**

**Responsibilities**:

- Follow-up on all escalated incident
- Logged all calls reported into the case management system
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
- Generates management reports
- Provides assistance and guidance to junior colleagues
- Perform other duties as assigned
- Work Hours: Mon to Fri 0830 to 1830, Sat 0830 to 1330, excluding PH (rostered 8 hours staggered shift on week days & alternate Saturdays off)

**Job Requirements**
- At least 3 to 5 years of IT Helpdesk/Service Desk support experience
- Minimum Qualification: Diploma in IT/ Computer Science / Fin-tech/ Engineering
- Knowledge of using Cisco Softphone and “Service Now” Incident Management tool is a plus

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,300.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Yearly bonus

COVID-19 considerations:
Virtual interviews due to Covid-19.