Avp, IT Quality Service Management

1 day ago

Singapore HSBC Full time

-Job description

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as an **AVP, IT Quality Service Management.**

**Principal Responsibilities**

This is a role handling IT Quality and incident management under Data Centre Service Management (DCSM). This is a key role in country as we do undertake incident notification to the regulator as part of our obligations under the Technology Risk Management guidelines. The role also plays a key role in ensuring that the IT services being deployed to SG are captured under our IGSAs and PLAs, hereby completing any outsourcing due diligence and obligations. The role is also responsible to manage weekly change review meetings with the country teams on changes deployed and to be deployed.
- Works closely with regional support teams that manage the technology infrastructures (hardware, software) to enable the fulfilment of technology service management processes such as problem management, incident management, change management and command centre management
- Liaising with regional teams on key system configuration changes and planning system upgrade releases
- Accountability for driving progressive improvement in service performance and quality leading and driving opportunities to improve efficiency and eliminate incidents within the support environment
- Responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible
- Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with internal guidelines
- Accountable for the compliance of external regulatory requirements
Requirements
- The role requires substantial experience in the IT industry, a significant part pertaining directly to the management of IT Operations services, infrastructure, and staff
- Experience in project management and coordination
- Strong leadership qualities
- Strong interpersonal and communication skills with ability to interact well at all levels
- Able to work independently

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

  • Avp, IT Quality Service Management

    4 hours ago

    Singapore HSBC Full time

    -Job description**Some careers shine brighter than others**If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.IT Operations manages...

  • Business Management Avp

    7 days ago

    Singapore Ambition Full time

    **AVP, Business Management** - Central location - Hybrid working arrangement and flexible hours - Opportunities to learn and grow Our client, a European corporate bank, is looking to hire an AVP to support the COO in managing and executing Business Management activities such as defining, implementing, and improving policies, processes and procedures. The...

  • Avp Compliance

    1 day ago

    Singapore Moody's Investors Service Full time

    **Role / Responsibilities**:**The Global Investigations Unit **conducts and supervises investigations into alleged violations of policies, procedures, laws and regulations. The Unit is committed to conducting investigations that are fair, impartial, detailed and timely. The AVP - Compliance Investigations will work in an evolving regulatory environment and...

  • Avp Cdd Manager

    1 week ago

    Singapore Qontel Search Pte Ltd Full time

    AVP CDD Manager Are you passionate about driving efficiency, maintaining compliance, and playing a pivotal role in a dynamic financial landscape? Join our clients, an industry leader as an AVP - CDD Manager, and elevate your career to new heights. As an AVP - CDD Manager, you are the Onboarding Approver and lead the forefront, championing meticulous...

  • Product Manager

    3 days ago

    Singapore GLOBAL BLUE SERVICE COMPANY SINGAPORE PTE. LTD. Full time

    **Nature and aim of the position** The Product Manager role supports the product development and pre-sales efforts for Global Blue’s Added Value Payment Solutions (AVPS) team. AVPS develops, markets, sells, implements, and supports card and alternative payment transaction processing products, solutions and services across the globe. Customers include...

  • AVP, Financial Services

    1 week ago

    Singapore beBee Careers Full time

    AVP, Credit Analyst Position:We require a dedicated individual to prepare and manage credit applications, ensuring timely completion and compliance with policies. Responsibilities include maintaining accurate credit files, handling audit inspections, and assisting with due date management.

  • Avp - Treasury Settlement

    3 hours ago

    Singapore Hays Full time

    AVP - Treasury Settlement Join one of the largest financial services companies as an AVP - Treasury Settlement. Your new company Our client is one of the largest financial services companies in the world and they are currently looking for AVP -Treasury Settlement to join their team - Manage day to day run activities and check the details on all deal...

  • Avp, IT Infrastructure Management

    1 week ago

    Singapore Singapore Post Ltd Full time

    Job Description The Infrastructure Management AVP is accountable and responsible for running IT Infrastructure Services, ensuring the system is running according to the agreed Service Level. He/She is responsible for deploying frameworks and technical elements according to the strategic roadmap. 1 General Description The Infrastructure Management AVP is...

  • Avp

    1 week ago

    Singapore Barclays Full time

    **Prime Derivatives Services (PDS) Core - AVP** **Singapore** As a Barclays Prime Derivatives Services (PDS) Core - AVP, you’ll be part of The PDS Core team, which sits within IB Operations. The product focus is predominately Cleared Derivatives sitting under Prime Derivative Services (PDS) encompassing Futures, OTC & FX PB. The PDS Core team is...

  • Avp Legal, Financial Services

    3 days ago

    Singapore WilsonHCG Singapore Full time

    A well known financial services firm is looking to hire AVP legal to join its existing legal team. A well known financial services firm is looking to hire AVP legal to join its existing legal team. You will be responsible for the following - Review, draft and negotiate commercial contracts and regulatory instruments, including service level agreements,...