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Avp, IT Infrastructure Management

2 weeks ago


Singapore Singapore Post Ltd Full time

Job Description

The Infrastructure Management AVP is accountable and responsible for running IT Infrastructure Services, ensuring the system is running according to the agreed Service Level. He/She is responsible for deploying frameworks and technical elements according to the strategic roadmap.

1 General Description

The Infrastructure Management AVP is accountable and responsible for running IT Infrastructure Services, ensuring the system is running according to the agreed Service Level. He/She is responsible for deploying frameworks and technical elements according to the strategic roadmap.

2 Tasks and Responsibilities
- Lead Infrastructure Service Managers
- Manage IT vendors to deliver according to the agreed Service Level
- Responsible for defining and creating technology strategies for infrastructure to optimize use of technology resources related to IT infrastructure.
- Responsible for compiling infrastructure SOPs and setting standards. Identifies problems and significantly improves, changes or adapts existing methods and techniques.
- Implements infrastructure technology standards jointly with IT Architects
- Responsible for arranging, managing, and leading operations, networks, system installations (both cloud-based and on-site), service desks, and support operations.
- Oversees various projects, designs and staffs them, allocates resources, guides their technical development and provides technical support; sets budget and timeline goals for new or improved equipment, systems, programs or projects; and keeps track of their development.
- Monitors, encourages, and assesses the performance of IT personnel; assigns tasks; imparts technical and professional know-how; resolves issues with performance; and proposes decisions related to the recruitment, promotion, and disciplining of personnel.
- Examines company requirements, designs and presents proposals/strategies to fulfill the information technology and technical assistance needs.
- Examine vendor bids for technology solutions and services to make sure they meet technical requirements and fit the business objectives.

3 Key Stakeholders
- Enterprise Architect and Infrastructure Architect
- Security Operating Center Managers
- CISO
- Application/system owners
- Project Managers
- Service Managers
- Suppliers/Vendors
- IT Heads

4 Skills Required
- In-depth knowledge of the IT Infrastructure Services and Operations
- Demonstrate strong commitment to quality
- Willingness to learn, and able to deal with complexity
- Good communication and presentation skills.
- Passionate in technology innovation
- Good vendor management practice

5 Experience and Qualifications
- At least 10 years of practical expertise in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage, and desktop technologies. 7 years in a lead or supervisory role preferred.
- Study to university degree/diploma level of natural sciences, computer science, or an equivalent education