Helpdesk Customer Support

2 weeks ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

**Job Desccription**:
**Key Responsibilities**:

- Provide **first-call resolution **for users calling into the public-facing hotline, offering advice and solutions to resolve their issues promptly.
- Liaise with other support or product teams to escalate and resolve user requests/issues in a timely and efficient manner.
- Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
- Make outbound calls to users who request callbacks, ensuring their concerns are addressed.
- Monitor and respond to queries via the chatbot platform, maintaining professionalism and accuracy.
- Maintain composure and professionalism while managing calls and queries from members of the public, even during high-pressure situations.

**Requirements**:

- Proven experience in a **helpdesk or customer support **role.
- Excellent verbal and written communication skills with the ability to handle inquiries professionally and empathetically.
- Strong problem-solving skills and the ability to provide solutions promptly.
- Ability to manage stress effectively and maintain focus while handling a high volume of calls and inquiries.
- Familiarity with helpdesk tools and ticketing systems is a plus.
- Ability to work collaboratively with team members and other support teams.

**Preferred Skills**:

- Experience handling public-facing customer support inquiries.
- Ability to work in a fast-paced environment while maintaining attention to detail.

  • IT Helpdesk Support

    1 week ago

    Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support. **IT Helpdesk Support** **Job Requirements** - ITE/ Diploma in IT/ Engineering or any related field - Recent diploma graduates with good internship experience will be considered too - Excellent communication skills with high level of customer/ people...

  • Helpdesk Support Specialist

    7 days ago

    Singapore AvePoint Full time $60,000 - $80,000 per year

    Job Description As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. Key...

  • Helpdesk Support Specialist

    4 days ago

    Singapore AvePoint Full time

    **Securing the Future with AvePoint** At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us! **Job Summary** As a Helpdesk Support Specialist, you...

  • Helpdesk Manager

    2 weeks ago

    Singapore ASIAN DOLLS Full time

    **Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...

  • Customer Technical Support

    5 days ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Manufacturing & Production - Position Title**:Customer Technical Support Representative (Helpdesk)/ IT Support Helpdesk**: - Working Location: Redhill (Near to the MRT) - Working Hours**:5 days a week, Monday-Friday (8 AM- 5:15 PM, Flexi Hours)**: - Salary Package**:Basic Salary + Fixed Allowance + AWS + Team KPI Bonus +...

  • Customer Technical Support

    3 days ago

    Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing & Production - Position Title**:Customer Technical Support Representative (Helpdesk)/ IT Support Helpdesk**: - Working Location: Redhill (Near to the MRT) - Working Hours**:5 days a week, Monday-Friday (8 AM- 5:15 PM, Flexi Hours)**: - Salary Package**:Basic Salary + Fixed Allowance + AWS + Team KPI Bonus +...

  • Helpdesk Support Engineer

    7 days ago

    Singapore TALON Full time

    **Responsibilities** - Basic technical support at the EUC and network level: PC, IPad, Laptop, WAN and LAN - User Account Management (Add, Delete and Change) and follow Change Management processes. - Handle alarms raised by monitoring tools. - Helpdesk Engineer will assign/escalate to Level 2 engineer if the issue not Resolved by Helpdesk Engineer. -...

  • IT Helpdesk Support

    1 day ago

    Singapore WSH Experts Pte Ltd Full time

    a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2 Support. (ii) General...

  • Helpdesk Support Engineer

    7 days ago

    Singapore Peoplebank Singapore Pte Ltd Full time $4,000 - $6,000 per year

    Job Title: Helpdesk Support Engineer 12 months contract Renewable Open to Singaporeans Only Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk). The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot...

  • Helpdesk Support Engineers

    6 days ago

    Singapore HELIOS SYSTEMS PTE. LTD. Full time

    **Helpdesk Support Engineers for Level 1 Sharepoint!!*** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...