Collection Welcome Ambassador
1 week ago
**Singapore**
**PARKROYAL COLLECTION Pickering, Singapore**
**Rooms**
**Job Grade**
Full-time
Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.
Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2019’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections
The Role
The incumbent will be the face and host of the hotel; to meet and greet all guests at the Hotel lobby; elevates and creates a differentiating guest experience for each guest.
- To monitor lobby activity proactively, and spend time interacting with guests during peak morning and/or evening hours
- To approach and engage guests in conversations; obtain feedback on guest experience, discover special preferences and needs to offer appropriate recommendations to them or create unique moments for the guests.
- To ensure a “welcoming sense of arrival” and demonstrates a “sincere farewell” to all guests.
- To build relationships, connect and network with local community and people in order to provide extra miles service for guests when required.
- To obtain timely information on service lapses through communicating with the guest and relay to relevant operating departments for appropriate actions to take place. After which, follow up personally with guests to ensure satisfaction.
- To inspect and maintain the clean appearance of the lobby and nearly public areas to reflect a good image of the hotel & company. Resolve or report any concerning conditions
- To provide timely updates and coordinates with all operating departments on all activities in the hotel.
- To facilitate communications between shifts, ensuring that any ongoing guest issues are followed up seamlessly. Records all guest preferences or opportunities in the PMS system.
- To be updated on the latest activities happening in the local area; able to obtain the latest information on any lifestyle focused events relating to fashion, design, entertainment etc.
- To undertake any other reasonable assignment by the Front Office Manager, as and when required.
- Be alert and report any faults, defects and unusual activity of the property to relevant departments.
Talent Profile
- A minimum qualification of GCE ‘O’ or ‘N’ level
- A minimum of 1-year experience working in hospitality industry
- Good knowledge in OPERA (PMS) is essential.
- Excellent networking skills
- Good time management & organisational skills
- Good negotiation skills
- Display high level of professionalism & self-confidence
- High level of flexibility and adaptability
- Possess a Can-do attitude
- Outgoing personality with ability to communicate with guests and colleagues
- Able to multitask and follow-up whenever needed
How to Apply
If this sounds like you, we welcome you to join us on a refreshingly different hospitality experience here at PARKROYAL COLLECTION Pickering, Singapore
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