Guest Experience Manager

Experience the culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you to be a part of this historic milestone.

Distinguished for introducing the world’s first 100% Wagyu ramen, Mashi No Mashi epitomizes innovation intertwined with tradition. Under the stewardship of Chef Hisato, our menu showcases a harmonious fusion of Singapore street food influences and the timeless art of ramen-making.

As we proudly unveil our first Southeast Asian outpost and continue to captivate diners worldwide, we’re on the lookout for passionate individual to join our team. If you’re driven by innovation, dedication, and a love of this extraordinary journey. Join Mashi No Mashi and be a pioneer in shaping an unparalleled gastronomic adventure.

**Responsibilities**:

- Report directly to the Restaurant Manager regarding day-to-day operations, providing comprehensive updates.
- Exemplify exceptional customer service standards by promptly and courteously attending to guests, ensuring their dining experience is not just satisfactory but delightful.
- Meticulously set up the restaurant for opening, ensuring that tables are meticulously arranged and prepared according to established standards.
- Maintain an impeccable level of cleanliness and organization in the front-of-house area, creating a welcoming atmosphere for guests.
- Extend a warm and genuine welcome to all arriving guests, setting a positive tone for their dining experience from the moment they enter.
- Foster friendly and inviting interactions with prospective guests, ensuring a welcoming atmosphere for all.
- Demonstrate an in-depth understanding of the menu, including daily specials, to offer informed recommendations and enhance the guest experience.
- Thoroughly acquaint oneself with menu items and pricing to adeptly promote food sales and upsell offerings.
- Proactively engage with guests to anticipate and fulfill their needs, ensuring prompt and exceptional service delivery.
- Conduct attentive quality checks throughout guests' meals, promptly addressing any concerns to ensure satisfaction.
- Professionally handle customer inquiries and concerns with grace and diplomacy, striving to exceed expectations in issue resolution.
- Efficiently coordinate with the kitchen and other staff members to ensure seamless service flow and timely delivery of orders.
- Execute general housekeeping and equipment maintenance duties with precision and attention to detail, upholding the restaurant's standards of excellence.
- Vigilantly adhere to food hygiene and safety protocols, ensuring a clean and safe dining environment for guests and staff.
- Foster a collaborative team environment by actively supporting and assisting fellow team members to deliver consistently high-quality service.
- Demonstrate professionalism and discretion when addressing guest complaints or issues, promptly escalating matters to management while proactively seeking resolutions.

**Job Requirement**
- At least 3 years of experience in guest relations or a related field.
- Proficient in English with good communication and interpersonal skills.
- Assertive and adaptable, with the ability to remain composed under pressure.
- Strong team player with a customer service-oriented mindset.
- Basic knowledge of cocktails is advantageous.
- Willingness to work split shifts, weekends, and public holidays. Experience in hotel or fine dining concepts will be advantageous.