Rfs Manager

1 week ago

Singapore Singtel Full time

**RFS Manager**:
**Date**:12 Nov 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group
- At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all._

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

- Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
- Following the RFS process timeline from initiation to closure
- Regularly reviewing and enhancing the current process
- Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
- Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

**Make an Impact by**:
**Service Delivery RFS**
- Service delivery RFS financial and resource management
- Support RFS and service catalogue requests
- Accountable/Responsible for end-to-end RFS requests/requisitions
- Manage cross functional engagements for RFS
- Act as a focal point for all RFS related queries and issues
- Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
- Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
- Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
- Monitor and improve RFS performance, providing leadership, coaching and tasks management
- Provide regular CDE EWO project RFS dashboarding and reporting

**Customer/Vendor Management**
- Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

**Business Development***
- Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

**People Management**
- Delegate operational tasks effectively by providing clear and specific instructions and goals
- Plan, track and monitor the tasks assigned to the team members
- Participate in leadership activities and providing performance feedback and developmental coaching
- Monitor and improve team performance, providing leadership, coaching, and performance management

**Skills for Success**
- Minimum Diploma in Computer Science / IT or equivalent
- Good to be certified with ITIL v3 Foundation
- 5 Years of experience in Project management / Operations / Vendor management
- Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
- Experienced in IT Managed Services
- Financial Management Experience
- ITSM Service Catalogue Management
- ITIL Service Management
- Good understanding of IT cross competency products in the EUC device

Are you ready to say hello to BIG Possibilities?

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