Billing Executive

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary goal of the Support Service Level Analyst is to assist with the provision of analytical and specialized client service analysis and administrative functions through management and client performance reporting within an agreed timeframe or upon request ensuring that all requests meet or exceed the client or business expectation.

**Working at NTT**

**Responsibilities**
- ** Service Level Agreements**:

- Assist with delivery of an agreed level of IT service as agreed with the client
- Define service improvement initiatives and communicate these to relevant Service Delivery Manager
- ** Conduct service analysis**:

- Analytically access the environment (people, process, calls) to determine trends and problem areas
- Take responsibility for resolution of client issues through problem and trend analysis
- Assist with documentation of training material to be used to educate Service Improvement Team in the production and publication of reports
- ** Produce and use reports**:

- Use information contained in the schedules to identify and document mechanisms which must be used to request, produce and deliver adhoc reports
- Assist with identification of sources of data for existing and new reports
- Work closely with Service Level Analyst and internal clients in defining what would add value to existing reports and discuss the structure required

**Requirements**:

- Can commit to a **6-months full time** position
- Open to **Singaporeans & PRs only**:

- Able to start work on short notice is preferred
- At least a Diploma
- At least 1 year experience in similar billing or administrative support with **hands-on MS Excel reporting exposure**:

- Presentable, proactive and able to work with a variety of stakeholders
- Possess good interpersonal communication skills
- Meticulous in handling figures with good eye for details

**Preferred Requirements**
- Knowledge in Microsoft Excel VBA or Python
- Exposure in MNC environment preferably in a client-facing or account servicing role

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.