Scientist Ii, Field Applications Support

Scientist II, Field Applications Support

PacBio is seeking a Field Applications Scientist with a strong customer focus to support the installation, training, validation, and implementation for customers, distributors, and collaborators using SMRT sequencing technology with the PacBio instrument.

This individual will be working in a fast-paced commercial environment, interacting with customers, as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer and distributors in the understanding and analysis of data derived through the use of our 3rd generation high throughput sequencing system. The position is field based and located in Singapore.

Responsibilities:- Support development of technical documentation and training materials.- Manage the laboratory by ordering and stocking lab reagents and consumables.- Knowledge transfer of methodologies/new product release from R&D to the field and support organization.-
- Provide basic and advanced training for new hires, primarily Field Applications Scientists, distributors, and customers. Be a technical resource to the sales team.- Assist sales and support organization in conducting scientific presentations to internal and external audiences for pre and post sales activities.- Troubleshoot and problem solve technical challenges.- Customer minded individual with the empathy to understand customer concerns.- Team player who can effectively integrate internal and field-based activities across functions to support internal teams.- Keep track of technical and customers’ issues by means of logging cases in CRM and work towards resolution in the most efficient and effective manner.

Required Qualifications:
- Normally requires a PhD in a scientific discipline and a minimum of 0-2 years related experience; may include post-doctoral experience. Alternatively, a Master’s in a scientific discipline with a minimum of 3-5 years of related experience.- A degree in molecular biology, biochemistry, or related field, preferred.- Technical proficiency in general laboratory practices, biochemistry/molecular biology, including library construction and operation of molecular biology instrumentation and next generation sequencing platforms.- Excellent record-keeping and careful attention to detail.- Strong troubleshooting abilities.- Ability to balance several projects and customers concurrently.- Ability to work independently and collaboratively with mínimal supervision.- Must have excellent work ethic, exceptional judgement, and unquestionable integrity.- Excellent interpersonal, written, and verbal communication skills.- Strong presentation skills.- Proficient in English.

This role is not eligible for visa sponsorship.

The role is primarily on-site at PacBio Singapore Pte. Ltd., with flexibility to work remotely on occasion, depending on business requirements.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

LI-Onsite
- Salary Range:_

S$76,800.00 - S$115,200.00

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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