Current jobs related to Desktop Support Specialist - Marina Boulevard - CIS Worldwide Ltd

  • Desktop Support Engineer

    2 weeks ago

    Marina Bay, Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • 194 - Desktop Engineer

    7 hours ago

    Airport Boulevard, Singapore AC P. COMPUTER TRAINING & CONSULTANCY PTE LTD Full time

    **About the Role** We’re looking for someone who enjoys solving problems and helping people with their tech. In this role, you’ll be working **onsite at our client’s office**, supporting their day-to-day IT needs and making sure hybrid meetings and events run smoothly. It’s a hands-on role where no two days are quite the same — one moment you...

  • Euc Endpoint Specialist

    2 weeks ago

    Marina Boulevard, Singapore Rapsys Technologies Full time

    EUC Endpoint Specialist Bachelor’s Degree in IT, Computer Science or equivalent with min. 6 years of experience supporting **Job Type**: Contract

  • 194 - Desktop Engineer

    13 hours ago

    Airport Boulevard, Singapore AC P. COMPUTER TRAINING & CONSULTANCY PTE LTD Full time $40,000 - $48,000 per year

    About the RoleWe're looking for someone who enjoys solving problems and helping people with their tech. In this role, you'll be working onsite at our client's office, supporting their day-to-day IT needs and making sure hybrid meetings and events run smoothly.It's a hands-on role where no two days are quite the same — one moment you could be setting up a...

  • Sales Support Specialist

    5 days ago

    Marina Bay, Singapore STEELCASE OFFICE SOLUTIONS PTE LTD Full time

    5 years exp **Roles & Responsibilities** Due to an increased level of business and continued plans for growth, we are seeking an experienced Sales Support/Proposals Specialist to join our company in Singapore on a permanent basis. This role is responsible for compiling and creating Steelcase sales proposal to promote Steelcase’s offering. Working with...

  • Product Support Specialist

    2 weeks ago

    Marina Bay, Singapore Solta Medical Full time

    Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates itwhere your skills and values drive our collective progress and...

  • Contractor - Marketing & Communications Specialist

    2 weeks ago

    Marina, Singapore PacBio Full time $40,000 - $80,000 per year

    Position: Contractor - Specialist, Digital & Experiential Marketing / Channel Marketing & Communications, APAC Location: Singapore Reports to: Director, Marketing, APAC General Tasks and Responsibilities: - Manage event logistics in support of the team. From helping to liaise with vendors/distributors/partners, working on audience generation activities,...

  • Software Engineer

    2 weeks ago

    Marina, Singapore Capgemini Singapore PTE. LTD. Full time $80,000 - $120,000 per year

    Roles & Responsibilities:As part of a squad team, build a robust solution for workflow automation and data generation on premise and cloud environment. Collaborate with Product Owner and Project/Squad Leader to understand product objective and roadmap, ensuring alignment and prioritization of development tasks to achieve project goals. Own and be...

  • Compliance Consulting Specialist

    2 weeks ago

    Marina, Singapore CAMBRIDGE ADVISERS PTE. LTD. Full time $90,000 - $120,000 per year

    Company Overview: Cambridge Advisers is a leading regulatory compliance advisory firm headquartered in Singapore, with operations in Malaysia and China. We specialize in providing regulatory compliance, fund administration, and corporate services to financial institutions and multinational corporations. Our team is committed to assisting clients in...

  • Lead Specialist, Customer Operations

    1 week ago

    Airport Boulevard, Singapore SITA Switzerland Sarl Full time

    Overview: **WELCOME TO SITA**: We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

Desktop Support Specialist

3 weeks ago

Marina Boulevard, Singapore CIS Worldwide Ltd Full time

The following Sections identify the Deskside Support roles and responsibilities:
e. Deskside Support

i. Develop, document and maintain to remain current in the Standards and Procedures Manual Deskside Support procedures that meet RB's requirements and policies.

ii. Ensure availability of trained Deskside support resources at all dedicated RB site locations whilst providing dispatch Deskside resources to meet all agreed CSLs

iii. Spare holding

iv. Detail vendor’s proposed Deskside Support solution for RB. Within the proposal draw out the following key areas:
1. Detail Deskside support team structure, size, roles and responsibilities and skillsets to provide Deskside support as per site service classifications

2. Resource planning and forecasting approach and tooling for Desk side resources

v. Deliver Deskside support services as detailed in agreed procedures

vi. Provide Deskside Support reporting to ensure that agreed CSLs and customer satisfaction are measured, reported and monitored monthly including recommended improvement initiatives

f. Service Operations (Common Services)

i. Incident management

ii. Service Request management

1. Sub tasks associated with Service Request assigned to Desk Side services

2. Tasks related to Joiner / Leaver Service Request process

iii. Problem Management

iv. Service Transition

v. Continuous service improvement

vi. Performance Management

vii. Service Level Monitoring and management

7

g. Installs, Moves, Adds and Changes (IMACs)

i. Develop, document and maintain in the Standards and Procedures Manual IMAC procedures that meet requirements and adhere to defined policies

ii. Receive, own end to end, coordinate and manage all user related IMAC requests ensuring satisfactory resolution and user updates as per defined processes for all delivered services. Coordinate to closure any requests escalated.

iii. Confirm the requirements and scope and acquire the RB's approval of the IMAC Service Request.

iv. Contact the End User and schedule an appropriate, agreed time for the work to take place.

v. Provide a client example where you have implemented online technologies for IMAC request submission into a client environment that previously requested all IMAC activities manually. Draw out your contribution to reduce IMAC delivery timelines through online requesting and scheduling that have delivered outcomes similar to RB’s VIBE objectives. Outline the starting position, precise change initiatives and KPIs used to measure service performance

vi. Coordinate approved IMAC requests with local support teams for delivery of IMAC services.

vii. For new users and new hardware / software provide familiarisation and orientation activities to end user

viii. Analyse and report monthly on requests and trends relating to IMAC activities, identifying areas for improvement with associated implementation plans where investment is required a business case with ROI should be provided.

h. Self Help Support

i. The Supplier’s engineers shall actively encourage end users to adopt self-help facilities during every interaction which they have with the end user

ii. Provide support to end users to use Self-Help Support capabilities that enable End Users to perform self-service, including Password Resets and other administrative functions, "how to" support through End-User access to knowledge bases and online Incident status checking

i. Support for Catalogue Procurement

i. Maintain to remain current Business Hours accessible spares holdings required for maintenance break / fix activities for supported hardware to be used for sites supported by dedicated models. Raise request to purchasing for procurement based on spare holdings

8

j. Exception Requests

i. Develop, document and maintain in the Standards and Procedures Manual Exception Requests process, procedures and required forms that meet RB's requirements and policies.

ii. Document Exception Requests in Deskside Incident management system, collect and analyse the request, recommend Exception Request action, process the request to fulfilment or denial.

iii. Provide Exception Request status to requestor, when approved.

iv. Provide monthly Exception Request reporting and conduct request review sessions including trending analysis and improvement recommendations identifying areas for improvement with associated implementation plans where investment is required a business case with ROI should be provided

k. Onsite Infrastructure Support for Dedicated FTE locations

i. Provide ‘Hands & Eyes’ onsite support as requested by Infrastructure Management team.

ii. Provide ‘Hands & Eyes’ onsite support as requested by Infrastructure Management team and co-ordination support with Landline and network operator

iii. Provide onsite support for Tape replacements at sites ( where Tape backup infrastructure is available and Tape rotation is required )

iv. Provide support in RB’s defined locations, including dispatching repair tec