Rss Gcx Transition Coordinator

3 days ago


Singapore UNISOFT INFOTECH PTE LTD Full time

JOB DESCRIPTION:
**Create a preparation plan and timeline in line with program milestones**
- **Coordinating and supporting **GCX organization in specific early project stages such as scoping and change impact assessments.
- Collect data, ensure the right scope is defined for GCX (process flows, key contacts)
- Planning and executing process workshops together with the Business Process Management and/or other teams together with the GCX support organization for new activities in scope.
- Support change management activities within the GCX organization properly communicating how teams will be impacted and coordinating adoption activities with the Adoption team.
- Support training needs analysis and training plan creation
- Support communication with the training team and external party vendor, for coordination of extra training activities as required
- Continuous communication between project-GCX support organization
- **Regular info sharing and cooperation with Deployment Managers and GCX leads **.
- Support GCX global lead on regular info sharing with RSS GCX Management (monthly update)
- FTEs located in RSS and covering all areas in GCX
- Support GCX lead on overall GCX readiness for each deployment
- **Preparation phase ensures templates are updated and consolidated**:

- Compare F2T findings, identify changes and collect data if needed
- Perform FTE impact assessment along with GCX workforce management support
- Coordinate system accesses
- Support documentation such as SOPs/DTPs etc creation, update
- Support Ops team during hypercare
- Participate in project meetings, status calls, etc.
- Continuous cooperation with the Global Lead and RSS representatives
- Successful handover to RSS GCX operations or other parties



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